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humanespn
Paper Tape
Posts: 1
Registered: ‎01-12-2017
Location: US
Views: 1,797
Message 1 of 3

Brand New N22 Chromebook Not Working

Just purchased a brand new N22 from Newegg and after around 5 minutes of use I noticed a prompt to restart chrome OS to install the latest update. The moment I clicked to restart the computer shut down and will not power back on. Also, when plugged in the battery light does not illuminate either. I have tried a hard reset and still nothing. Contacted Lenovo support and they said I would have to pay for shipping and the repair time would not be known. 

 

Has anyone else had this issue? I'm traveling the next week and it's vital I have this working as i didn't exactly plan for a brand new computer to break. 

Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 1,679
Message 2 of 3

Re: Brand New N22 Chromebook Not Working

Hi humanespn,

Can you try the steps on thread. This has solved most case with the same issue. 

Hope this helps. 

Cheers,

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robertbane
Fanfold Paper
Posts: 6
Registered: ‎05-03-2016
Location: US
Views: 1,430
Message 3 of 3

Re: Brand New N22 Chromebook Not Working

I'd try to get an RMA from the reseller you purchased from to avoid shipping cost.  I have seen this on our N22's (not brand new) and have had to ship them out for repair.

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