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Baine20
Paper Tape
Posts: 4
Registered: ‎12-02-2019
Location: US
Views: 255
Message 1 of 9

C330 Chromebook Netflix issue

Hi all.. I just got the Chromebook c330. Install the Netflix app and the video looks horrible, is very pixelated and is white whitewashed at times. It also looks this way through the Chrome app as well. I've tried to uninstall and reinstall, and I've also power washed the computer and started from scratch and the problem persists. 

Support Specialist
Posts: 512
Registered: ‎04-23-2019
Location: US
Views: 231
Message 2 of 9

Re: C330 Chromebook Netflix issue

Hi Baine20,

 

Welcome to the Community Forums.


Is this issue also happening with other video streaming sites? (ie youtube)

 

If not, it may be possible that Netflix's quality options are set to low you may have to contact them for additional assistance.


Regards,
Jack_Lenovo1



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Baine20
Paper Tape
Posts: 4
Registered: ‎12-02-2019
Location: US
Views: 218
Message 3 of 9

Re: C330 Chromebook Netflix issue

Hello, no it is not happening on other sites. Yes the first thing I checked was the setting on the app and it's the set to show high quality.  I also have a strong internet connection and I tested the speed and I'm getting about 30 to 50 kilobytes per second. And all other devices I have in the house even really old ones from like 2010 Netflix works fine so I can't figure out what the issue is. It's a really odd pixelation it's almost looks like a character or something in the movie is being erased with a computer program and then the rest of the picture looks fine. Amazon looks fine, YouTube looks fine I have a Plex Media Server and it looks fine, but Netflix is practically unwatchable

Support Specialist
Posts: 512
Registered: ‎04-23-2019
Location: US
Views: 183
Message 4 of 9

Re: C330 Chromebook Netflix issue

Hi Baine20,

 

Thanks for the information.

 

Just to confirm have you tried using Netflix through Chrome?

 

I would also recommend using this Netflix Support article to try to fix the issues you currently have.

 

 

Let me know if this helps.

Regards,

Jack_Lenovo



Did someone help you today? Press the star on the left to thank them with a Kudo!
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Baine20
Paper Tape
Posts: 4
Registered: ‎12-02-2019
Location: US
Views: 175
Message 5 of 9

Re: C330 Chromebook Netflix issue

hello, yes Ive tried both the app and streaming through chrome.  I have aleady seen that troubleshooting list, yes I did try all of the suggestions.

Baine20
Paper Tape
Posts: 4
Registered: ‎12-02-2019
Location: US
Views: 135
Message 6 of 9

Re: C330 Chromebook Netflix issue

just a little update on this.  Some movies on netflix are completely fine, no pixels at all.  While others are unwatchable.

Jammyb
What's DOS?
Posts: 2
Registered: ‎12-07-2019
Location: GB
Views: 115
Message 7 of 9

Re: C330 Chromebook Netflix issue

Hi my daughter is having the exact same issue with the exact same Lenovo chromebook - would be interested in solution to this we have also tried power washing and the suggestions here to no avail. Very disappointed as the chromebook. Is used for Netflix a lot. WiFi signal is perfect on a 100meg fibre connection

Jammyb
What's DOS?
Posts: 2
Registered: ‎12-07-2019
Location: GB
Views: 113
Message 8 of 9

Re: C330 Chromebook Netflix issue

Here's a pic of what it looks like:

 EAA36F84-CDBF-4D50-B82E-0606C39B2C38.jpeg

 

F4B5FCF9-BE1B-4109-AE2B-BBB872968853.jpeg

 

Support Specialist
Posts: 512
Registered: ‎04-23-2019
Location: US
Views: 63
Message 9 of 9

Re: C330 Chromebook Netflix issue

Hi All,

 

Thanks for writing back.

 

Have you tried contacting Netflix for this issue since other apps are working just fine?

 

I'll wait for your updates.

Regards,

Jack_Lenovo1



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