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benwoo
Blue Screen Again
Posts: 1
Registered: ‎06-27-2019
Location: US
Views: 528
Message 1 of 2

Chromebook C330 Bluetooth disconnecting

Hi all!

 

I'm new here. I've made a search of the forum, but can't seem to find something that is the same as my problem. 

 

I have a Lenovo Chromebook C330. I am using a Microsoft Designer Mouse over Bluetooth. The mouse has been paired with other laptops in the past, and has fresh batteries. However, it will suddenly not work. The Bluetooth setting says it is connected, but it just doesn't work. I have a similar problem with my Android phone that is supposed to be able to unlock my Chromebook.

 

Is this a hardware issue? Or just Chrome OS acting badly?

 

Many thanks in advance.

 

ben

Social Support Agent
Social Support Agent
Posts: 442
Registered: ‎08-01-2018
Location: PH
Views: 401
Message 2 of 2

Re: Chromebook C330 Bluetooth disconnecting

Hi benwoo!

 

Thank you for using the community forums.

 

Let's isolate the issue. Could you try to perform a Power Wash on your Chromebook and check if the issue remains? If the issue remains after the Power Wash, it's an indication of a hardware issue and needs a repair.

 

Let us know how it goes.



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