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3 Posts

04-07-2021

Australia

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  • Posts: 3
  • Registered: ‎04-07-2021
  • Location: Australia
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  • Message 21 of 24

Re:Chromebook Duet USI Stylus

2021-04-07, 10:27 AM

The "lenovo USI pen" registers on the lenovo duet screen even when it is not touching it by several mm what makes it unusable even for a click Because I bought the "lenovo USI pen" to use it with my "lenovo duet" but when I begin to use it I had issues that render the pen useless. I contacted "lenovo support centre" and they put the fault on me that I bought a non compatible pen. Also they tell everyone that the lenovo Ideapad duet chromebook is non compatible with any pen even though they advertised on amoazon.au as USI compatible. very shady practice from lenovo. they blame their customer for their faulty product  

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4 Posts

09-26-2013

United States

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  • Posts: 4
  • Registered: ‎09-26-2013
  • Location: United States
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  • Message 22 of 24

Re:Chromebook Duet USI Stylus

2021-05-03, 1:12 AM

How can they say it is not compatible when it is on the website? This is taken directly from the Lenovo site



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1 Posts

09-20-2021

United States of America

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  • Registered: ‎09-20-2021
  • Location: United States of America
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  • Message 23 of 24

Re:Chromebook Duet USI Stylus

2021-09-23, 18:24 PM

Hi,

 

I recently bought two USI styluses (one of which was the Lenovo one that customer service confirmed would work for the duet). After arriving, neither of them will work on my tablet. I spent hours on hold with Lenovo support and nobody could figure out what the problem was because "it should just work". They said they would look into it and call me back but It has been several days and I have not heard anything. 

 

How do you sync the pen to the tablet? I bought another electronic tablet that is supposed to work with the duet. I tried adding it as a bluetooth device, but nothing comes up. How do I get the tablet to recognize that there is a pen?

Since nothing is working, and they all should, I'm thinking something is wrong with my tablet itself (which I just bought 2 weeks ago). 

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2 Posts

05-11-2020

United States of America

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  • Registered: ‎05-11-2020
  • Location: United States of America
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  • Message 24 of 24

Re:Chromebook Duet USI Stylus

2021-09-23, 22:14 PM

I spent some time thinking that my stylus was broken or the tablet didn't work because I kept looking for a mechanism to pair the pen with the tablet.  There weren't any docs or instructions about the pairing process.

 

What I didn't realize is that the pairing process is to just to start writing on the tablet with a USI stylus that's turned on.  If that doesn't work then sure you obviously have a different problem, but at least for me it just wasn't intuitive (but maybe should have been) that I could just touch the stylus to the tablet and everything would all just work.

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