01-04-2015 03:55 PM
I have had the Chromebook for 2 weeks. The screen is now frozen, the cursor doesn't show, the touchpad doesn't work, and I don't have any idea how to Reboot.
I have tried to access the task manager with the key combo of Shift-ESC.
I have tried everything I can think of.... How do you turn it off?
Help me please!
01-05-2015 06:01 AM
Welcome to the Lenovo Forums.
Can you try to press and hold the Reload key + Power button for 10secs to force shutdown the system. Once the machine turns off, try to turn it back ON and observe the machine's functionality.
11-04-2016 05:45 PM
Press Reload key + Power Button worked for me, but the problem persist. I have a Lenovo N20P since april. At the first, everything was ok, but after the last update SO, I have two or three crashes every day. I have visited the service center. They have formatted this but the problem continues. I have no time to bring my device many times to service center, I want a solution to these situacion. I want to sell the Lenovo because i am not satisfied with his performance but if the problem persist i can't do it.
Please help me.
11-11-2016 01:09 PM
Hi. I see that no one responds to my comment, the Lenovo service I consider it as bad as the products, at least the one I bought. I want to add a comment. I went to the configuration and I did a manual update of the Operating System and at least in the last two days I have seen a significant improvement. The daily crashes I had, 2 or 3 a day, I've been three days now and I've only had one. I hope this works for somebody.
Bye Lenovo !!!