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DumDum1
What's DOS?
Posts: 1
Registered: ‎07-01-2018
Location: US
Views: 833
Message 1 of 2

Lenovo 500e Camera

New Lenovo 500e Chromebook, purchased directly from Lenovo, does not appear to recognize both webcams.  There has been no damaging incidents or errors, though we have performed reboots, powerwash, and Chrome recovery with hopes of a solution.  Despite all these efforts, neither Camera nor Hangouts app show the front facing camera only the "environment" webcam.  Called technical support, they didn't seem to have anything to offer other than "Pay for shipping and we'll look at it".  That is obviously less than ideal...

 

Anyone out there have any details on further troubleshooting?

painman
What's DOS?
Posts: 2
Registered: ‎03-09-2019
Location: US
Views: 370
Message 2 of 2

Re: Lenovo 500e Camera

Just a thought, maybe try another camera app ? Note! I you do get the other camera working, you will notice the orientation is upside down, witch really isn't very helpful at all.

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