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saradawnbro
Fanfold Paper
Posts: 7
Registered: ‎11-03-2017
Location: US
Views: 263
Message 1 of 7

Lenovo N23 Yoga - Low-Power Charger

Hey all. I have a Lenovo N23 Yoga Touchscreen Chromebook that gives the following messages:

 

"Low-power charger connected. Your Chromebook may not charge while it is turned on."

"Low-power charger"

 

This happens with the charger that came with the Chromebook, a brand new charger for this model, any charger from this same type of device.

 

I've tried resetting all settings and made sure it's not set to low-power mode.

 

Any suggestions?

Social Support Agent
Social Support Agent
Posts: 273
Registered: ‎08-02-2018
Location: US
Views: 231
Message 2 of 7

Re: Lenovo N23 Yoga - Low-Power Charger

Hi saradawnbro.

 

Thanks for reaching us here in our community forums.

 

We'd like to know, when do you usually getting the error message? Are you getting the error as soon as you turn the laptop on or only when you're trying to plug in the charger? Are there any changes/updates prior to this issue? Keep us posted.

 

Regards.



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saradawnbro
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Posts: 7
Registered: ‎11-03-2017
Location: US
Views: 215
Message 3 of 7

Re: Lenovo N23 Yoga - Low-Power Charger

The message is there when plugging in the charger. However, when the charger is removed, it still shows low-power charger symbol on the battery icon in the start-up menu and says "Low-power charger" even though the charger is not plugged in. It also took all weekend for it to charge to full battery.

Social Support Agent
Social Support Agent
Posts: 438
Registered: ‎08-01-2018
Location: PH
Views: 195
Message 4 of 7

Re: Lenovo N23 Yoga - Low-Power Charger

We suggest you to back up all your files to avoid unwanted data loss and perform a Powerwash on your Chromebook. Here's how https://support.google.com/chromebook/answer/183084?hl=en - After the Powerwash, if the issue remains, it means that it's a hardware failure on the battery and it needs a repair.

 

Let us know how it goes.



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saradawnbro
Fanfold Paper
Posts: 7
Registered: ‎11-03-2017
Location: US
Views: 175
Message 5 of 7

Re: Lenovo N23 Yoga - Low-Power Charger

I tried a Powerwash and got the same message. I put in a brand new battery and got the same message. any suggestions?

Social Support Agent
Social Support Agent
Posts: 438
Registered: ‎08-01-2018
Location: PH
Views: 167
Message 6 of 7

Re: Lenovo N23 Yoga - Low-Power Charger

We appreciate the update. Were you able to try other charger? If yes, since you've already done with the Powerwash and tried a brand new battery, but the issue remains, we suggest you to send it to our repair facility to check it further and have it repaired. You can call our Lenovo US Phone Support to request for a repair at 877-453-6686 and they are open 24 hours/day 7 days/week.

 

Regards,



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Wamamama
What's DOS?
Posts: 1
Registered: ‎08-21-2019
Location: US
Views: 31
Message 7 of 7

Re: Lenovo N23 Yoga - Low-Power Charger

Hi, my name is Clayton. The Chromebook charges using USB Type C (same as Nintendo Switches & New Macbooks). It might help if you buy a 3rd party cable.-

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