cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Matooine
Paper Tape
Posts: 6
Registered: ‎02-23-2019
Location: GB
Views: 450
Message 1 of 6

Lenovo Yoga C630 Chromebook Screen Pixel Issues

I just bought a Lenovo Yoga C630 Chromebook when on holiday in the USA. I have just noticed that I can see vertical white lines on the screen, this is mainly noticeable when there is a blue or orange background.  It sort of looks like an old CRT where you can see a very thin white line inbetween the pixels. I have attached some pics, I wondered if there was a solution to this problem, and whether the Chromebook will be covered under warranty now that I am back in the UK? Any help would be welcome.

 

 IMG_20190223_165613 (1).jpgIMG_20190223_165601 (1).jpgIMG_20190223_165701 (2).jpg

 

 

Community Moderator
Community Moderator
Posts: 1,314
Registered: ‎12-13-2016
Location: US
Views: 434
Message 2 of 6

Re: Lenovo Yoga C630 Chromebook Screen Pixel Issues

You might need to take a picture of your screen as a screenshot is just a copy of the data being sent to your screen.  There are no white lines on my display viewing what you've attached.


____________________________________
I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo. I love beer.
Matooine
Paper Tape
Posts: 6
Registered: ‎02-23-2019
Location: GB
Views: 427
Message 3 of 6

Re: Lenovo Yoga C630 Chromebook Screen Pixel Issues

Thanks I updated the pictures.

Matooine
Paper Tape
Posts: 6
Registered: ‎02-23-2019
Location: GB
Views: 296
Message 4 of 6

Re: Lenovo Yoga C630 Chromebook Screen Pixel Issues

Can anybody help me out? Is there any way to fix it as Lenovo UK are saying that I cannot return it as it was bought in the USA. Despite being assured that the warranty was global when i bought it.

Highlighted
celare
Token Ring
Posts: 58
Registered: ‎11-28-2014
Location: GB
Views: 154
Message 5 of 6

Re: Lenovo Yoga C630 Chromebook Screen Pixel Issues

Hi. Did you get anywhere with this? I bought one on Sunday and it was the first thing I noticed. All light blue icons/buttons appear to have white stripes down them instead of being a solid colour. I've never seen this before on any other laptop I've owned. Did Lenovo admit to there being a fault?

 

IMG_20190410_201110.jpg

Matooine
Paper Tape
Posts: 6
Registered: ‎02-23-2019
Location: GB
Views: 36
Message 6 of 6

Re: Lenovo Yoga C630 Chromebook Screen Pixel Issues

They said that they couldn't see a fault on the images that I sent them. As it was bought in America they wouldn't honour the warranty in the UK. They said I could send it in for the technicians to investigate and that they would let me know a price to repair it. Clearly there is an issue with these screens but Lenovo don't appear to be doing anything about it. I am very disappointed as it is my first time buying a Lenovo product, aside from the screen I really like the Chromebook.

Check out current deals!


Shop current deals

Top Kudoed Authors