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Lenovo flex 11 "Your pin is no longer available"

2018-09-02, 23:33 PM

Just got my kid a flex 11 chromebook and when he set it up he got this error

Your pin is no longer available due to a change in the security settings on this device.  You can set up your pin again by going to settings>accounts>sign in options.

We're totally locked outof the device and can't go to settings.

Help.

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Re: Lenovo flex 11 "Your pin is no longer available"

2018-09-03, 1:30 AM

Mine did the same thing today. There should be a button that makes it to where you can sign in with your email address and password. That's what I had to do. 

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Re: Lenovo flex 11 "Your pin is no longer available"

2018-09-03, 2:06 AM

Not seeing that option. What button?

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09-29-2018

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Re: Lenovo flex 11 "Your pin is no longer available"

2018-09-29, 20:42 PM

Hi.. were u able to figure out how to get into settings? Im having the same problem.  

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Re: Lenovo flex 11 "Your pin is no longer available"

2018-09-29, 20:43 PM
Hi.. were u able to resolve this issue? Im having the same problem right now
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07-23-2019

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Re: Lenovo flex 11 "Your pin is no longer available"

2019-07-23, 15:29 PM

I just had this happen last night. No such button exists to use my email/password.  It's just locked. Any ideas??

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08-28-2019

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Re: Lenovo flex 11 "Your pin is no longer available"

2019-08-28, 7:25 AM
Did you figure out the solution? I just bought mine and after I clicked to fix computer issue that same issue of the pin being out dated and locked me out it only shows my email user name on the screen but can't click anything else. No password or settings option
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Re: Lenovo flex 11 "Your pin is no longer available"

2019-08-28, 16:35 PM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

Communities: English Deutsch Español Português Русскоязычное Česká Slovenská Українська Polski Türkçe Moto English

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Re: Lenovo flex 11 "Your pin is no longer available"

2019-08-28, 16:35 PM
 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.
Using Browser Search to find your answers in Lenovo and Moto Community

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08-31-2019

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  • Message 10 of 12

Re: Lenovo flex 11 "Your pin is no longer available"

2019-08-31, 14:09 PM
Me too and I tried to press windows and i to get to the settings but it won’t let me show the settings
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