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CoAp
Paper Tape
Posts: 5
Registered: ‎10-26-2018
Location: SE
Views: 207
Message 11 of 17

Re: N21 Chrome OS missing or damaged, will not recover

Same problem at 20% of my N20 fleet. 0% on N23 and 100e. Pls solve or respond. The fix is it existing?

CoAp
Paper Tape
Posts: 5
Registered: ‎10-26-2018
Location: SE
Views: 61
Message 12 of 17

Re: N21 Chrome OS missing or damaged, will not recover

It is Chrome os on my N20 chromebooks. After recovery just goes back to recoverymode after restart
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Social Support Agent
Social Support Agent
Posts: 133
Registered: ‎08-02-2018
Location: PH
Views: 55
Message 13 of 17

Re: N21 Chrome OS missing or damaged, will not recover

Hi CoAp! Let us try the steps below. 

 

Turn off the laptop. Remove the charger.

Press and hold down the power button for 15 seconds.

Release the button. Connect the charger.

Press and hold down the power button for 15 seconds.

Power it back on the usual way.

 

Let me know if you still have the same issue after. Thanks.



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HarryWilson
SCSI Port
Posts: 79
Registered: ‎03-02-2018
Location: US
Views: 30
Message 14 of 17

Re: N21 Chrome OS missing or damaged, will not recover

At the "OS missing or damaged" screen, press Ctrl+i.  That will display some information in the upper left corner of the screen, and that info may help you with diagnosing / explaining the issues you're having.  For example, many of the 100e's I repair come up with "no bootable kernel found on disk".

CoAp
Paper Tape
Posts: 5
Registered: ‎10-26-2018
Location: SE
Views: 24
Message 15 of 17

Re: N21 Chrome OS missing or damaged, will not recover

Tested 2 no difference.
CoAp
Paper Tape
Posts: 5
Registered: ‎10-26-2018
Location: SE
Views: 24
Message 16 of 17

Re: N21 Chrome OS missing or damaged, will not recover

Hwid: clapper D3C-E5K-J4A-A86

recovery_reason: 0x5b No bootable kernel found on disk

....

....

Social Support Agent
Social Support Agent
Posts: 133
Registered: ‎08-02-2018
Location: PH
Views: 23
Message 17 of 17

Re: N21 Chrome OS missing or damaged, will not recover

Thanks for trying,  I recommend to contact our service center in this link https://support.lenovo.com/us/en/solutions/ht118678 just filter it by the city nearest you and then contact them. Thanks. 



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