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EPSTEVE
Not applicable
Posts: 3
Registered: ‎11-15-2016
Location: US
Views: 744
Message 1 of 1

N21 changed serial number

Hi

 

We had a student change the serial number for one of our N21's. When I go to Alt V at the login screen it shows teh serial number he chnaged it to. I see about a "Repair Shim" that only dealers have that may or may not be how it is changed but when we confiscated teh device there was a lot of VPN sites and so on so he may have downloaded the shim from a illegal server. How can someone change the serial number on an N21 and how can we fix it? We cannot get our Google license to work because we are out of licenses and it sees the new serial number and not the one we have a license for. 

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