cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ldobbins
Paper Tape
Posts: 6
Registered: ‎08-30-2016
Location: US
Views: 15,860
Message 1 of 9

N22 T, Y and Refresh buttons not working

Brand new N22 chromebooks at a school district, student has had it for 2 weeks and now his t, y, and refresh buttons don't work.  Can't if reset or reinstall  because the refresh button doesn't work.  Checked to see if his keyboard layout had accidentally changed causing the issue, but it hadn't.  Any ideas?

Administrator
Administrator
Posts: 7,139
Registered: ‎09-03-2014
Location: SK
Views: 15,731
Message 2 of 9

Re: N22 T, Y and Refresh buttons not working

Hello ldobbins, welcome to the Community,

 

a good way to check whether or not the keyboard is the problem, hardware failure, would be to attach an external USB keyboard to see if the T & Y buttons work.  If they do work with the external keyboard attached then it is likely that the system keyboard is defective and you will need to open a service ticket. 

 

Please let us know the outcome, thanks in advance

 

 

Andy

 

English Community Leader
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by clicking on the star below their post awarding them Kudos
 

Please don't ask me questions by Personal Message; questions belong in the forums.
 

  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Język Polski    Moto English

ldobbins
Paper Tape
Posts: 6
Registered: ‎08-30-2016
Location: US
Views: 15,729
Message 3 of 9

Re: N22 T, Y and Refresh buttons not working

Refresh button started to work, so restored the OS and that took care of the problem.

ldobbins
Paper Tape
Posts: 6
Registered: ‎08-30-2016
Location: US
Views: 15,550
Message 4 of 9

Re: N22 T, Y and Refresh buttons not working

Worked for 2 weeks, now the buttons don't work again.  Not sure what is going on.  External keyboard plugged in works fine.

Lenovo Employee JPChrome
Lenovo Employee
Posts: 26
Registered: ‎06-17-2016
Location: US
Views: 15,486
Message 5 of 9

Re: N22 T, Y and Refresh buttons not working

Seems like it could be a cabel connection, I would recommend sending it in for service 

 

sacton
Paper Tape
Posts: 1
Registered: ‎10-12-2016
Location: US
Views: 14,968
Message 6 of 9

Re: N22 T, Y and Refresh buttons not working

No its a crappy keyboard issue, replacing keyboards on my N22's and solving problems.  I cant just send 20 one to one chromebooks out to lenovo when the kids need them constantly.  Can you guys help by sending keyboards when this occurs again.  This Chromebook is not as good a quality compared to my N21's. Zero problems with them last year minus a few screen replacements.

reidtt
What's DOS?
Posts: 1
Registered: ‎10-18-2016
Location: US
Views: 14,847
Message 7 of 9

Re: N22 T, Y and Refresh buttons not working

I am having the exact same proble. All of the sudden, I have had 9 N22s come in with various keys not working. I have re-imaged, etc. to no avail. Horrible product. We are contacting CDW about returning 150 of them since lenovo cant seem to come up with a fix that doesnt require me to send 150 chromebooks in for service.

Centauri0
Paper Tape
Posts: 5
Registered: ‎10-20-2016
Location: US
Views: 14,803
Message 8 of 9

Re: N22 T, Y and Refresh buttons not working

This seems to be an on going issue.  Here is a link for a longer support question on the same topic.

 

https://forums.lenovo.com/t5/Lenovo-Chromebooks-N20-N20p-N21/Chromebook-N22-t-y-5-6-not-working-afte...

 

I'm also having the same problem with our schools 1400 chromebooks.  So far only 15 are having the issue after one month of use.  Free shipping on these chromebooks and free repairs will be hapening period.

Administrator
Administrator
Posts: 7,139
Registered: ‎09-03-2014
Location: SK
Views: 14,638
Message 9 of 9
Moved:

Re: N22 T, Y and Refresh buttons not working

Post moved to other thread and closing this one to avoid splitting the discussion

Check out current deals!


Shop current deals