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3 Posts

08-31-2017

United States of America

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N23 Yoga Chromebooks won't turn after full charge until plugged back in

2017-08-31, 16:02 PM

Have several out of the box new N23 Yogas that fully charge overnight.  When our students unplug from chargers in the morning, they do not power up.  Only way to power back up is to plug them into the charger and press the power button.

 

We have over 700 of these devices deployed on our network and I deal with this issue about 5 times daily.  It's not device/user specific as it is random users.  Only thing consistent is that it happens when the device is fully charged overnight.

 

Any help would be appreciated

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4 Posts

09-10-2017

United States of America

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Re: N23 Yoga Chromebooks won't turn after full charge until plugged back in

2017-09-10, 7:12 AM

I have the same problem with my n23

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4308 Posts

11-18-2012

United States of America

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  • Message 3 of 15

Re: N23 Yoga Chromebooks won't turn after full charge until plugged back in

2017-09-10, 7:14 AM
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9 Posts

09-20-2017

United States of America

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  • Message 4 of 15

Re: N23 Yoga Chromebooks won't turn after full charge until plugged back in

2017-09-25, 13:25 PM

We purchased 1500 N23 chromebooks over the summer and have just now started to see this problem. Following.

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37 Posts

09-01-2016

United States of America

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Re: N23 Yoga Chromebooks won't turn after full charge until plugged back in

2017-09-28, 21:12 PM

Has there been any response on this? I would really like to hear from Lenovo on the matter, as we are facing it too. We have started tracking which devices have this issue, to see if it's an isolated bunch.

 

My suspicion is that a something on the motherboard is receiving too much voltage, and then as a safeguard, disallows the computer from booting up. Everything sees to point to a hardware issue on this one, but I would love to be proven wrong :)

 

Lenovo, help us figure this out please :)

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1 Posts

10-19-2017

United States of America

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  • Message 6 of 15

Re: N23 Yoga Chromebooks won't turn after full charge until plugged back in

2017-10-19, 19:18 PM

We have about 1,800 devices and we are experiencing the same issue. It is very disruptive to have students leave class in order to go to the tech center and plug-in for two seconds to get their computers working then go back to class. We submitted a support request to Lenovo but they do not have a solution. We recently submitted a support request with Google, something you would think Lenovo would have done long ago considering this issue has been going since the spring based on the forums we read. 

 

 

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37 Posts

09-01-2016

United States of America

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  • Message 7 of 15

Re: N23 Yoga Chromebooks won't turn after full charge until plugged back in

2017-10-19, 20:31 PM

FWIW we've been told by Lenovo that Chrome version 61 will fix this issue <shrug> Let's hope it fixes some of the other issues with them that we're seeing as well....

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11627 Posts

09-04-2014

Slovakia

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  • Message 8 of 15

Re: N23 Yoga Chromebooks won't turn after full charge until plugged back in

2017-11-08, 15:12 PM
wrote:

Have several out of the box new N23 Yogas that fully charge overnight.  When our students unplug from chargers in the morning, they do not power up.  Only way to power back up is to plug them into the charger and press the power button.

 

 

All,  In order to address the issue described by chitownwillie a fix is currently undergoing testing, once it has been approved it will be delivered via OTA.  Currently the expectation for the OTA to be released is during the second half of November.

 

Andy

 

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Lenovo eServices

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3 Posts

11-30-2017

United States of America

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  • Message 9 of 15

Re: N23 Yoga Chromebooks won't turn after full charge until plugged back in

2017-11-30, 17:59 PM

Any update here? We are still experiencing this issue and have state testing coming up in mid-December. We are a 1:1 HS and are expecting students to be able to use their device for testing. We cannot have hundreds of students without a working device the morning of testing.

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3 Posts

11-30-2017

United States of America

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  • Message 10 of 15

Re: N23 Yoga Chromebooks won't turn after full charge until plugged back in

2017-11-30, 18:54 PM

Did this fix the issue for you? In our case, it did not. I am being told to send the units in for repair. Problem, is, we have 30 or more. I don't have that many spare devices.

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