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irishdude
Paper Tape
Posts: 2
Registered: ‎10-21-2019
Location: IE
Views: 209
Message 1 of 4

Videos wont play on Chromebook S330

Hi. My Chromebook wont play videos on anything except YouTube. I do a powerwash and they play for a little while, then the same peoblem arrises again, no videos only sound

Support Specialist
Posts: 485
Registered: ‎04-23-2019
Location: US
Views: 108
Message 2 of 4

Re: Videos wont play on Chromebook S330

Hi irishdude,

 

Welcome to the Community Forums!

 

We would like to recommend performing a reset on your Chromebook if you haven't already tried it.

 

Please follow the steps in this article.

 

Let us know if this helps.

 

Regards,

Jack_Lenovo1



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irishdude
Paper Tape
Posts: 2
Registered: ‎10-21-2019
Location: IE
Views: 98
Message 3 of 4

Re: Videos wont play on Chromebook S330

Hi. Ive reset my Chromebook more than once, the problem persists. Its such a pity because Ive always been a loyal Lenovo customer, but this whole experience has been very disheartening. Its clearly a manufacturers problem with the hardware

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Support Specialist
Posts: 485
Registered: ‎04-23-2019
Location: US
Views: 87
Message 4 of 4

Re: Videos wont play on Chromebook S330

Hi irishdude,

 

Thanks for that information.

 

Since you continue to have these issues after resetting the machine we recommend reaching out to Lenovo Helpdesk for additional support on this machine. 

 

You can use this link for more information on how to contact Lenovo Helpdesk for your country of residence.


Hope this helps.

Regards,

Jack_Lenovo1



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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