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CMB11
Paper Tape
Posts: 1
Registered: ‎12-02-2016
Location: AU
Views: 310
Message 1 of 2

300S: DVD RW drive doesn't read Media DVDs (Win 10)

Model: 300S-08IHH Desktop (ideacentre)

 

Hi,

 

Whenever I insert a Media DVD into the drive it makes the noises like it's loading and the light is flashing and then nothing happens. The noise stops and starts but the drive doesn't read the media files. I've tried a few steps I've found through here but nothing works. I have VLC and not even that program works with DVDs. It reads installation dvds but not movies no matter if they're new, old or in-between.

 

Does anyone know what I can do to fix this problem?

 

Mod:  added system type to Subject line

Sr Support Specialist
Posts: 7,951
Registered: ‎11-30-2015
Location: PH
Views: 243
Message 2 of 2

Re: 300S: DVD RW drive doesn't read Media DVDs (Win 10)

Hi CMB11 , 

 

Welcome to the Community Forums. 

 

The way the DVD drive produces noise with the disc , indicates misalignment specially if it leaves scratch marks on the disc itself. You may need to call in technical support for service . Using DVD cleaners can also help is the lens itself are in question. If you also have an external USB DVD drive that you can use the same disc , we would be able to isolate hardware issue with the drive itself and not with the software (windows / registry and apps ).

 

Hope this helps answer your query.

Update us how it goes.

 

Regards



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