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36 Posts

12-15-2011

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720-18IKL: connecting a Ultrawide 1440 screen 21:9 monitor (34 inch, Dell U3419W, HDMI 2.0b)

2020-01-06, 16:32 PM

I bought a Lenova desktop box at the end of 2018.  At the end of 2019 I bought a Dell curved screen monitor.  I can't work all day with the HD resolution on the new monitor.  It wears my eyes out and gives me a headache.  So I changed the resolution and the eye fatigue issue is fine now.  The problem is when I changed the resolution, the screen size shrinks.  I like the size of the monitor and I want to be able to use the whole thing.  I have spoken to Dell about this.  They played around with it a little by logging into my computer but finally said I need a new graphics card.  

I spoke to a local Lenovo service center today.   He said the graphics card can't be changed because it is part of the board.  I assume this is true but just verifying here.  He also said that he thought the Dell person I was speaking to just gave up trying to adjust it and this was the easiest way for him to get out of this issue.... which I had already thought might be the case.  He also said I needed to get a specific recommendation from Dell about what potential 3rd party card I might add to my desktop to correct this issue because just buying any card would have a 50/50 chance of working.  Does this sound right?  I have asked Dell for a recommendation but don't have a response yet.

 

Finally, I didn't asked the Lenovo service center this because I didn't think of it.  Can the whole board be replaced with a different graphics card?  If so, would that be so expensive that I should just buy a new desktop?  

 

Thanks in advance for any suggestions and/or help with this issue.  The answer could be that I just need to return the monitor.  Although, I do like it and would like to figure this out if I can.

 

Mod:  edited Subject line to add system model and a detailed problem description

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275 Posts

02-06-2017

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Re: Graphics Card Question

2020-01-06, 17:24 PM

Hello sooosally,

 

First what are the models numbers of both the Dell monitor and Lenovo system?

Second how are you going about changing the resolution also what resolutions are you going from to?

Third what cable type are you using to the monitor? VGA , DVI , HDMI or DisplayPort.

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36 Posts

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Re: Graphics Card Question

2020-01-06, 18:10 PM

Thank you for your response.

 

I hope I am giving you the correct information.  It is what I found.  

 

Lenovo Model   720-181KL Desktop (ideacentre) - Type 90H0

 

Dell Ultrasharp  U3419W

 

Recommended Resolution (the one I can't work with)   3440 x 1440

 

Resolution I selected      2560 x 1440

 

Currently I have the HDMI cable attached.  I did ask someone if changing to another cable might resolve the issue and they didn't think so.  But I am willing to try.

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Re: Graphics Card Question

2020-01-06, 18:34 PM

The Dell U3419w Ultrasharp 34 Inch WQHD 3440 x 1440 Curved IPS is a ultra widescreen 21:9 monitor so you need to pick a ultra widescreen resolution.

 

So 2560 x 1080 is what you want to down grade to.

 

 

 

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36 Posts

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Re: Graphics Card Question

2020-01-06, 18:56 PM

Thank you again!  I think that might be it!!!!  Begs the question....  why couldn't the Dell people figure that out.  :(  Still playing around with the brightness / contrast some.

 

Would it be helpful at all for me to change the cable?

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Re: Graphics Card Question

2020-01-06, 19:13 PM

Not sure if you can and why I'm about to ask, looking at the back of the system is the video cable connected to the motherboard which is near top middle of case or a video card which will be near bottom of the computer case?

 

You should be fine with a HDMI cable though at the refresh rate of 60Hz as that is the limit of the Dell U3419W monitor.

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36 Posts

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Re: Graphics Card Question

2020-01-06, 19:26 PM
That would be where the monitor cable is connected, right?

It is connected in the middle of the box
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Re: Graphics Card Question

2020-01-06, 19:30 PM

Okay than you are using the CPU's integrated graphics and not a dedicated graphics card.

 

But as I stated you will be okay using an HDMI cable.

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36 Posts

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Re: Graphics Card Question

2020-01-06, 19:34 PM

Thank you so much!  You have been immensly helpful!

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01-01-2012

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Re: Graphics Card Question

2020-01-07, 13:32 PM

 wrote:

The Dell U3419w Ultrasharp 34 Inch WQHD 3440 x 1440 Curved IPS is a ultra widescreen 21:9 monitor so you need to pick a ultra widescreen resolution.

 

So 2560 x 1080 is what you want to down grade to.


2560 x 1080 is the maximum resolution with the older version 1.4 HDMI port on your system.  If you wish to run the maxium 3440 x 1440 resolution, which would be highly beneficial, you can install a graphics card that has the later version 2.0b of HDMI, or has DisplayPort.  I suggest a GT 1030 DDR5, in particular, one of these three below (copied from my pinned thread on the ThinkCentre forum):

 

Jan 2020 Update:  I particularly like this newer low-profile DDR5 card (GT1030-2G-BRK) from Asus, and these MSI GT 1030 2GH LP OC and  GT 1030 2G LP OC cards, as they have 2 modern video/audio ports, HDMI and DisplayPort (DP), both capable of 4K at 60 Hz, high color depth, and multi-channel, hi-def audio (using adapters, DP can convert into any other video connector), the DP 1.4 ports are 8K at 60 hz capable.  Using DisplayPort on the ASUS, it also supports 3 monitors.  The MSI 2GH is 2 slots wide, shorter than other cards except the Gigabyte, but is fanless and silent, perfect for HTPC.

 

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