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5 Posts

03-04-2018

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  • Message 1 of 7

H500: Adding second monitor issue

2021-04-11, 14:15 PM

I have purchased a second monitor and for some unknown reason I can not get the system to "extend".  I have done all the driver updates and used the driver software that came with the monitor.  I also purchased and are using a piece of hardware called "Extend" I use the same hardware at my work, and it works just fine. 

 

The odd thing that I have found is that in Device Manager there are two hidden monitors...(see image)

 

Also in the Settings/Display it does not show two monitors, and does not find the second monitor by using the Detect button. (see image)

 

 

 

 

Also in the Settings/Display it does not show two monitors, and does not find the second monitor by using the Detect button. (see image)

 

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2559 Posts

04-23-2019

United States of America

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Re:Adding second monitor issue

2021-04-12, 14:05 PM

Hello @PaulB1952,

 

Welcome to the Community Forums.

I apologize for the late reply. Kindly let me know if you are still having this issue.

Kindly try updating the display drivers of the machine.

 

Kindly post your MTM (ex 82B10000FR) so that I can look up the drivers for you.

You can also download them here: https://pcsupport.lenovo.com


Hope this helps.
Regards,
Jack_Lenovo1



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5 Posts

03-04-2018

United States of America

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  • Message 3 of 7

Re:Adding second monitor issue

2021-04-13, 11:12 AM
Model # 10156 SN# ES13115452
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2559 Posts

04-23-2019

United States of America

546 Signins

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  • Message 4 of 7

Re:H500: Adding second monitor issue

2021-04-14, 13:45 PM

Hello @PaulB1952,

 

Sorry for the late reply.

 

Are you using the VGA port for both monitors?

This could be the reason why the only option is extend because VGA may not be able to split signals to 2 different monitors.


Regards,

Jack_Lenovo1



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5 Posts

03-04-2018

United States of America

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  • Message 5 of 7

Re:H500: Adding second monitor issue

2021-04-16, 11:48 AM

It sounds like I need to replace the video card with a newer one?  If you think that is the next step, can you offer some suggestions on a replacement card.  I am NOT a game player, just use it computer for business and school teaching activities. 

 

thanks

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2559 Posts

04-23-2019

United States of America

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  • Message 6 of 7

Re:H500: Adding second monitor issue

2021-04-16, 15:42 PM

Hello @PaulB1952,

 

Sorry for the late reply.

 

Based on the official parts page the recommended GPU for this machine is a Bitland@Geforce GT 620 part number: 11201615

Source: https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/lenovo-h-series-desktops/lenovo-h500-desktop/90aj/parts/display/compatible

 

Hope this helps,

Jack_Lenovo1



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5144 Posts

01-01-2012

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  • Message 7 of 7

Re:H500: Adding second monitor issue

2021-04-16, 16:55 PM

GT 620 is a dated card, not readily available, and no longer getting driver updates from Nvidia. 

 

This is a list of supported Nvidia cards from this systems download page, you'll have better luck sourcing (and longer driver support) from a GT 705 or 730. 

 

Adapters Supported
------------------
   NVIDIA GeForce GT 420
   NVIDIA GeForce GT 440
   NVIDIA GeForce GTX 460     
   NVIDIA GeForce 510
   NVIDIA GeForce GT 520
   NVIDIA GeForce GT 530
   NVIDIA GeForce GT 545
   NVIDIA GeForce GTX 560
   NVIDIA NVS 315
   NVIDIA Quadro 410
   NVIDIA Quadro K420
   NVIDIA GeForce 605
   NVIDIA GeForce GT 620
   NVIDIA GeForce GT 630
   NVIDIA GeForce GT 635
   NVIDIA GeForce GT 640
   NVIDIA GeForce GTX 650
   NVIDIA GeForce GTX 660
   NVIDIA GeForce GTX 680
   NVIDIA GeForce GT 705
   NVIDIA GeForce GT 720
   NVIDIA GeForce GT 730
   NVIDIA GeForce GTX 745
   NVIDIA GeForce GTX 750
   NVIDIA GeForce GTX 750 Ti
   NVIDIA GeForce GTX 760
   NVIDIA GeForce GTX 770
   NVIDIA GeForce GTX 960
   NVIDIA GeForce GTX 970
   NVIDIA GeForce GTX 980
__________________________________________________________________________
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