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01-19-2021

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T540: Disturbing Freeze on IdeaCentre Desktop

2021-01-19, 17:52 PM

Hi there,

i purchased my Desktop IdeaCentre T540-15ICK G, since mid of last march 2020.

**The Issue** 
And since last August it's start having a disturbing random Freeze of 3-5 seconds, each 20 up to 60min once or more, random timing, sometimes without even performing any task. And sometimes it's get a Hard freeze that even the Brightness of the screen change to a disturbing level.
PS: a weird observation of it's just by coincidence 1 in each 2 times i try to Empty the "Recycle bin" it does happens, yes could be a weird coincidence.

**My Situation **
Having the warranty, but the service related to LENOVO should take the desktop for 15 days to fix it, which is impossible as my daily work is within it and i couldn't manage being away from my daily tasks even for 1 day, and they don't offer on spot service. So I hope some lead to trigger the issue so i fix it my own within your guidance.

**My Configuration **
-Motherboard: LENOVO 3714 - Intel B365 (Kaby Lake)
-Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz   3.00 GHz
-RAM: 16.0 GB (15.9 GB usable) 2666Mhz
-System: WIN10 Pro 64-bit operating system, x64-based processor
-Card graphic: Intel UHD Graphics 630 integrated + NVIDIA GeForce GTX 1660

**Things i did and it didn't HELP**
1- I did a clean format for the desktop. (same thing(
2- Stopped the Win10 updates (as heard it could be that but it didnt).
3- Stopped the PCI card (as saw some people fixed for them from some youtube video, but it didn't)
4- Took out the integrated Graphic card (with integrated one only and keeps happening)
5- Changed the RAM (same thing).
6- Even Changed the screen (same thing).
7- Changed the Mouse (same thing)
8- Printer USB off (as some said to take off all the usb ports to do the test to be sure is not related to it)
9- Went through Lenovo Vintage to do the hardware test, everything shows perfect.
10- Having an Avira Premium security suite Paid version, i worked with for all my previous laptops/desktop never had an issue, and anyway i did a clean format it didn't help.
11- Did a memory diagnostic from windows 10 nothing found.
12- Cleaned the system files and cleared all system files issues, but didn't help.

=> i'm not sure but maybe it's the PSU that comes with it as it's 310W max (80 +), is not supporting the configuration, as i tried to purchase a higher PSU W, but for this Desktop is the FRU type which is the max W 310 on the market available, and not sure if the other types TFX little larger could fit and work with it, that's in case in the issue.

Thanks,
Sam

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1601 Posts

04-23-2019

United States of America

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Re:Disturbing Freeze on IdeaCentre Desktop

2021-01-19, 18:49 PM

Hello @magistral007,

 

Welcome to the Community Forums.

 

 

Is it possible for you to post event logs from when the machine freezes?

 

This should help us determine the cause.


Hope this helps.
Regards,
Jack_Lenovo1



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6 Posts

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Re:Disturbing Freeze on IdeaCentre Desktop

2021-01-19, 19:27 PM

Thanks for your Reply @Jack_Lenovo1
i don't know if it that's logs means the one needed from "Event Viewer" here a screenshot of those i find recently with the attached Exported Event Logs report:



Attached logs

Sincerely,
Sam.
 

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6 Posts

01-19-2021

United Arab Emirates

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Re:Disturbing Freeze on IdeaCentre Desktop

2021-01-20, 6:31 AM

Just an extra point:
yesterday's 19 Jan 11:07PM the freeze happens, and as you can see it wasn't triggered by the log, a warning log was by 10:04PM and the last one was by 11:20pm.

Sincerely,

Sam 

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6 Posts

01-19-2021

United Arab Emirates

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  • Message 5 of 9

Re:Disturbing Freeze on IdeaCentre Desktop

2021-01-24, 13:59 PM
@jack_Lenovo1 Any lead or follow up please ?
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  • Message 6 of 9

Re:T540: Disturbing Freeze on IdeaCentre Desktop

2021-01-25, 0:43 AM

Hello @magistral007,

 


I apologize for the late reply. I was out for a bit.

 

I would suggest trying to reset the OS.

 

You can search for reset this pc in the start menu then follow the instructions in this article: https://support.lenovo.com/us/en/videos/vid100785-how-to-reset-your-pc-in-windows-10



Hope this helps.
Regards,
Jack_Lenovo1



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6 Posts

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  • Message 7 of 9

Re:T540: Disturbing Freeze on IdeaCentre Desktop

2021-01-25, 2:25 AM

No issue @Jack_Lenovo1, and for the reset I did that before as mentioned above.

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6 Posts

01-19-2021

United Arab Emirates

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  • Message 8 of 9

Re:T540: Disturbing Freeze on IdeaCentre Desktop

2021-01-27, 18:30 PM

Anyone is willing to figure out the issue and support ? 

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1601 Posts

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  • Message 9 of 9

Re:T540: Disturbing Freeze on IdeaCentre Desktop

2021-01-27, 22:09 PM

Hello @magistral007,


I apologize for the late reply. 

 

Since you've already tried multiple troubleshooting steps based on the main post. It may be best to have you contact the helpdesk for assistance with checking the hardware of the machine.

 

One last thing you could try is running the Lenovo diagnostic tool: https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/t-series-desktop-ideacentre/t540-15ick-gaming/90lw/downloads/driver-list/component?name=Diagnostic

 

That should show you one or more failing components on your machine.

 

If the issue persists you can use this link to contact support: https://support.lenovo.com/us/en/supportphonelist

 

Hope this helps.
Regards,
Jack_Lenovo1



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