03-15-2017 04:16 PM
A couple of days ago my desktop froze. I tried to restart it but it failed. I have gone through all the troubleshooting options, starting with a system restore and then a reset. Each time it says there is an error and it can't complete the process. Does anyone have any suggestions on how to proceed? Thanks
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03-15-2017 05:18 PM
Hi Pd163 ,
Welcome to the Community Forums.
Immediate concern is the information you have on the computer.
Would you need it? Using a live boot media would allow you to do it.
If you have gone through the advance recovery options offered by Windows ,then perhaps you can consider a factory reset (hoping that the harddrive is still ok). Repair using a Windows image can also help if issue are just on the software side . One Key Recovery (page18) may be the last option.
Update us how it would go best for you at this point.