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Pd163
Paper Tape
Posts: 1
Registered: ‎03-15-2017
Location: GB
Views: 1,031
Message 1 of 2

H30-50 crashed won't reset or restore

A couple of days ago my desktop froze. I tried to restart it but it failed. I have gone through all the troubleshooting options, starting with a system restore and then a reset. Each time it says there is an error and it can't complete the process. Does anyone have any suggestions on how to proceed? Thanks 

Sr Support Specialist
Posts: 9,111
Registered: ‎11-30-2015
Location: PH
Views: 992
Message 2 of 2

Re: H30-50 crashed won't reset or restore

Hi Pd163 , 

 

Welcome to the Community Forums.

 

Immediate concern is the information you have on the computer.

Would you need it? Using a live boot media would allow you to do it.

 

If you have gone through the advance recovery options offered by Windows  ,then perhaps you can consider a factory reset (hoping that the harddrive is still ok). Repair using a Windows image can also help if issue are just on the software side . One Key Recovery (page18) may be the last option.

 

Update us how it would go best for you at this point.

 

Regards



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