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Rikrold
Paper Tape
Posts: 2
Registered: ‎01-27-2016
Location: Oregon
Views: 258
Message 1 of 4

Intel Integrated Graphics Keeps Crashing On New H50-50

I have a new H50-50 desktop with Intel core i-3 processor and Intel HD 4400 integrated graphics that I snagged on a Black Friday sale. This came with Win10 installed. It sometimes seems to crash. A message comes on the screen very briefly and says the graphics card stopped but is now working. This last happened on Amazon when the screen suddenly went black and it seems to happen more often now.

 

I ran Lenovo Solutions Hardware Scan each time it has happened and it never finds any problems. Is this likely a driver issue? 

Community SuperMod
Community SuperMod
Posts: 5,364
Registered: ‎06-26-2008
Location: US
Views: 256
Message 2 of 4

Re: Intel Integrated Graphics Keeps Crashing On New H50-50

Good day and welcome to the community.

 

Have a look at this solved thread:
https://forums.lenovo.com/t5/Lenovo-E-H-K-M-Q-Y-and-ErazerX/Graphics-keeps-crashing-on-new-h50-50-de...

 

Does it help?

Regards.


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Rikrold
Paper Tape
Posts: 2
Registered: ‎01-27-2016
Location: Oregon
Views: 241
Message 3 of 4

Re: Intel Integrated Graphics Keeps Crashing On New H50-50

No. I got an error message stating that the driver was not compatible and that the manufacturer used a customized driver, not a generic one. It told me to contact the manufacturer for the correct driver. Tomorrow I'll do that and see what they recommend.

Guru
Posts: 2,245
Registered: ‎04-17-2014
Location: US
Views: 213
Message 4 of 4

Re: Intel Integrated Graphics Keeps Crashing On New H50-50

The solved thread Sarbin linked you to had a driver from the manufacturer. 


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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