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benhurb
Blue Screen Again
Posts: 2
Registered: ‎09-09-2016
Location: TR
Views: 1,086
Message 1 of 5

Lenovo Desktop 700-25ISH 90ED - Hardware scan detected failure: WMB01A008-WL7D2L

After purchase today, I updated hardware drivers with Lenovo's own program and have the following error code;

 

Hardware scan detected one or more failures.

Reference the error code below when contacting lenovo support at http://www.lenovo.com/eticket

 

Result Code: WMB01A008-WL7D2L

 (it is under MOTHERBOARD  - USB Test)

 

I am unable to access the 'eticket' site as it redirects me to the main support site and nothing shows on the error code when searching on the site. 

 

Will appreciate your guidance.

Thanks

BB

Sr Support Specialist
Posts: 9,278
Registered: ‎11-30-2015
Location: PH
Views: 1,066
Message 2 of 5

Re: Lenovo Desktop 700-25ISH 90ED - Hardware scan detected failure: WMB01A008-WL7D2L

Hi benhurb , 

 

Welcome to the Community Forums. 

 

Would any of the USB port fail? 

The concern maybe similar to this case .

 

Technical support can provide the interpretation of the error code using internal tool if needed. 

 

Alternate hardware diagnostics that you can also use here and here for comparative evaluation. 

 

Update us how it goes.

 

Regards

 



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Message 3 of 5

Re: Lenovo Desktop 700-25ISH 90ED - Hardware scan detected failure: WMB01A008-WL7D2L

Welcome to the Lenovo Community benhurb !

 

In addition to Spidey101's advice there was a posting from another member with a similar issue.  The problem was resolved by plugging the mouse and keyboard into different USB ports.  Here is that posting for an additional reference.....

 

https://forums.lenovo.com/t5/Lenovo-E-H-K-M-Q-Y-and-ErazerX/710-25ISH-Motherboard-Test-Failure/m-p/3...



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benhurb
Blue Screen Again
Posts: 2
Registered: ‎09-09-2016
Location: TR
Views: 973
Message 4 of 5

Re: Lenovo Desktop 700-25ISH 90ED - Hardware scan detected failure: WMB01A008-WL7D2L

Thank  you all.

As advised plugging mouse/keyboard usb s to upper two slots solved the problem.

Test passed OK.

 

Thanks and have a good day.

 

 

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Posts: 4,286
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Message 5 of 5

Re: Lenovo Desktop 700-25ISH 90ED - Hardware scan detected failure: WMB01A008-WL7D2L

You are very welcome.

 

I am glad to hear that your issue was resolved.  Thanks for posting back with an update.



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♦ Find a post helpful? Thank that member by clicking on the ☆Star☆ below
     to award them a Kudo.
♦ Posting a problem and a reply is helpful and it answers your question,
     please mark it as an "Accept As Solution"
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