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Amplitude
Fanfold Paper
Posts: 9
Registered: ‎02-02-2013
Location: New York
Views: 263
Message 1 of 1

Lenovo has the WORST Support/Customer Service In the Computer Industry

 

I have been searching and reviewing computers to buy. Came across the K430 but after reading horror stories about Video Card Replacement, Power Supplies and Turbo Switch not working, I decided to call support and seek advise or a simple opinion.

 

The Support Specialist shockingly informed me that she did not know anything about Card Upgrade and recommended that I speak with Sales. Called sales, waited for 30 minutes and was also informed that they know nothing about Video Cards.

 

This is what kills a company, the fact that it's own employees are distancing themselves from their products is a disgrace.

 

Wake up Lenovo, Wake up!!

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