11-08-2018 07:49 AM
I have Lenovo ideacenter 510S-08IKL Desktop Which I bought about a year ago
The computer runs the most up-date Windows 10-64bit and the latest drivers up-date
In recent months the computer has display problems, every few minutes the screen turns off, sounds sound from the speakers like a sound of USB disconnect and the screen turns on after a few seconds and sounds like a USB connection
I did a clean installation of Windows and updated the BIOS and the problem continues to appear.
Also on the screen of the BIOS settings the screen turns off for a few seconds and flashes again.
The screen is connected via VGA, and The problem also occurs with an HDMI connection.
Does anyone have any idea what could make it happen?
And does anyone have any idea how to fix it?
Thank you all, you are good people ...
11-08-2018 04:46 PM
Hi! Welcome to our forums community. Have you tried connecting to a different monitor or using a different VGA or HDMI cable? Is your computer using an external GPU? If yes, may we know what is the GPU? Let us know.
11-08-2018 05:05 PM
Thank you (:
I tried to connecting to a different monitor and different VGA and HDMI cable and it’s continue to turn off and on the display
I’m using the on-board GPU
11-08-2018 05:47 PM
I see. Considering that the same issue happen while in BIOS, seems to be a hardware related problem. It would still be best to further isolate the problem. Make sure that the connections are firm, kindly check if there are bend pin inside each port (HDMI / VGA). Using a different cable will help us isolate as well.
If the same happen after trying the steps above, then it is clear that the problem is hardware related. In this case, calling support for warranty warranty option will be our next action,