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KathyS
Paper Tape
Posts: 1
Registered: ‎02-08-2017
Location: US
Views: 232
Message 1 of 3

Need to contact Lenovo to get the Windows 7 key to my computer

How do I contact Lenovo to have them look up the original Windows 7 HP key to my computer?  I'm having trouble reactivating my Windows 10 after a major crash and Microsoft cannot help me without having the original key to the operating system that was originally installed on my computer.  All the options I see are to ask here or pay Lenovo to ask someone.  Is there any other way?  Or do I just buy a new copy of Windows 10 Pro and cut my losses?

Retired Support Specialist
Posts: 291
Registered: ‎01-16-2017
Location: GB
Views: 164
Message 2 of 3

Re: Need to contact Lenovo to get the Windows 7 key to my computer


Hi KathyS,

 

Thanks for posting and welcome to the forum!

 

I don't believe Lenovo keep any keys related to your device. As it's Windows 7, is it not on the label on the bottom on your laptop? If not, you can either contact Lenovo US and see what they say, or buy another copy of Windows 10.

 

Hope this helps and let us know how you get on.
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Guru
Posts: 2,248
Registered: ‎04-17-2014
Location: US
Views: 127
Message 3 of 3

Re: Need to contact Lenovo to get the Windows 7 key to my computer

You can use a tool like this to find the product key of your operating system. https://www.magicaljellybean.com/keyfinder/


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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