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14 Posts

04-21-2017

United Kingdom of Great Britain and Northern Ireland

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No WiFi With V520 Desktop

2018-11-29, 14:53 PM

I've just taken delivery of a new Lenovo V520. On boot for the first time, I was not prompted by Windows setup to connect to WiFi. When Windows started I opened device manager to find there was no Wireless adapter listed.

Trying to get support is not easy.

Any thoughts on the best way to get this resolved?

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14 Posts

04-21-2017

United Kingdom of Great Britain and Northern Ireland

11 Signins

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  • Posts: 14
  • Registered: ‎04-21-2017
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  • Message 2 of 8

Re: No WiFi With V520 Desktop

2018-11-29, 15:15 PM

Ok, well after some trawling I have found a spec sheet that shows it shouldn't have a WiFi card. Would have been good to be able to see that information on the Lenovo website when I bought it...

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175 Posts

09-06-2018

Philippines

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  • Message 3 of 8

Re: No WiFi With V520 Desktop

2018-11-29, 21:51 PM

Hello ThePour,

Welcome to the Lenovo Community Forums. Do you have an ethernet cable? Try running updates from windows first. If this is windows 10 try downloading the Lenovo Vantage app : https://support.lenovo.com/us/en/solutions/ht505081 and run the updates from there. 

Enter your machine serial number here to find out if it really came with wifi: https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/v-series-desktops-and-aio/v520/downloads.

 

Let us know.



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14 Posts

04-21-2017

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 14
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  • Message 4 of 8

Re: No WiFi With V520 Desktop

2018-11-30, 8:25 AM
Hi,

Updated the drivers won't help if there is no physical WiFi adapter in the machine.

I just don't understand why you are shipping these machines without them in 2018!
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283 Posts

08-02-2018

United States of America

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Re: No WiFi With V520 Desktop

2018-12-01, 8:39 AM

Thanks for getting back to us. Could you send us a photo of the device manager showing the Network adapters? Kindly, expand the Network adapters driver so we can check if there's any error. 

 

Regards! 



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14 Posts

04-21-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 6 of 8

Re: No WiFi With V520 Desktop

2018-12-01, 8:55 AM
  • Hi, I could do yes. I've already looked and there is no wireless adapter listed. 

As I said the machine was purposefully manufactured without a wireless adapter. 

 

If you look here at the specifications it wasn't supposed to have a wireless (or Bluetooth) adapter :

https://psref.lenovo.com/Detail/Lenovo%20Desktops/Lenovo_V520_Tower?M=10NK002N**

 

My issue is that this information was not obvious when I ordered the machine.

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456 Posts

08-02-2018

Philippines

423 Signins

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  • Message 7 of 8

Re: No WiFi With V520 Desktop

2018-12-01, 10:32 AM

The specifications of any Lenovo computer vary per machine type model. There are machine types that the specifications are not available in other machine even if they are the same model. If the desktop is built without a network wireless adapter, the best option is to install one or get a USB wireless adapter.



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14 Posts

04-21-2017

United Kingdom of Great Britain and Northern Ireland

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65 Page Views

  • Posts: 14
  • Registered: ‎04-21-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 8 of 8

Re: No WiFi With V520 Desktop

2018-12-01, 11:13 AM

Yep, like your website, that's really unhelpful.

 

Find machine, like price, click technical spec see the pdf on the V520 page that says includes WiFi adapter, receive the machine. Oh dear, no WiFi adapter  

 

Googles details, finds obscure page with technical specs of particular configuration saying no wifi adapter.

 

Oh well, lesson learned. 

 

A bit crappy all round really. 

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