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fenshutrini
Paper Tape
Posts: 3
Location: NA
Views: 323
Message 1 of 6

Q190 not loading

Hi, My q190 isn't loading past the lenovo logo, I've restarted several times, powercycled, removed all cables and cards, still nothing changes

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Posts: 4,118
Location: US
Views: 305
Message 2 of 6

Re: Q190 not loading

Welcome to the Lenovo Community !

 

Have you tried clearing the CMOS?  Sometimes a conflict with the stored information in the CMOS will prevent a successful boot up.  To clear the CMOS just removed the round coin cell battery from the motherboard.  The battery's socket should have a little tab that when pressed will eject the battery.  Do this with the computer unplugged from the wall.  Once the battery is removed press and hold the power button for 15 to 20 seconds.  Then replace the battery, plug the computer into the wall socket and try powering it up to see if the problem is resolved.

 

 



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fenshutrini
Paper Tape
Posts: 3
Location: NA
Views: 299
Message 3 of 6

Re: Q190 not loading

I Can't seem to see the CMOS battery anywhere...

 

 

IMG_20160701_195442.jpg

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Message 4 of 6

Re: Q190 not loading

 My error, the CMOS battery is not socketed on your model, but plugs into the motherboard as shown circled in red below. Is the battery laying somewhere inside the case?  If the battery got disconnected that would account for the system not booting. .....

 

q190 MB.jpg

 

 



___________________________________________________________
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Sorry, I don't read unsolicited Private Messages. If you have an issue, posting in     the appropriate forum is the best way to get assistance.

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fenshutrini
Paper Tape
Posts: 3
Location: NA
Views: 273
Message 5 of 6

Re: Q190 not loading

I honestly wish that were the case, but I personally opened this unit and saw no such thing either in the case or falling out. This is really weird

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Posts: 4,118
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Views: 268
Message 6 of 6

Re: Q190 not loading

Another strange twist..... page #24 of your model's Hardware Maintenance Manual is showing the location of the RTC battery (also known as the CMOS battery) on the side of the motherboard by the USB ports.  Any chance the battery is hidden under the wifi card?  Here is a link to that manual for your reference....

 

https://download.lenovo.com/consumer/desktop_pub/ideacentre_q190_hmm_en_20121219.pdf

 

 



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Sorry, I don't read unsolicited Private Messages. If you have an issue, posting in     the appropriate forum is the best way to get assistance.

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