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rjordan393
Paper Tape
Posts: 4
Registered: ‎07-25-2016
Location: US
Views: 430
Message 1 of 6

System Diagnostics

Hello all,

               I have tried to run Lenovo's System Diagnostics and all I see is a message in red telling me that it is running and to wait. Well I waited for an hour and I suspect it was not running at all.

I never had to wait this long. Why is this and it is not acceptable?

Sr Support Specialist
Posts: 7,422
Registered: ‎11-30-2015
Location: PH
Views: 421
Message 2 of 6

Re: System Diagnostics

Hi rjordan393 , 

 

Welcome to the Community Forums. 

 

Either that the LSC is not ok or it has encountered issue during the test that was not able to verify. 

Try to uninstall it from programs and features under control panel and download a fresh updated copy from the support site and see if that would work. 

 

Likewise for differential comparison you can also use similar test software such as this and this

Update us how things go. 

 

Regards



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rjordan393
Paper Tape
Posts: 4
Registered: ‎07-25-2016
Location: US
Views: 410
Message 3 of 6

Re: System Diagnostics

LSC is not listed under Programs. I tried to install it but it failed.
Sr Support Specialist
Posts: 7,422
Registered: ‎11-30-2015
Location: PH
Views: 394
Message 4 of 6

Re: System Diagnostics

Hi rjordan393 , 

 

Greetings. 

 

Now that we know the LSC maybe corrupted as it suppose to show installed apps on programs and features

 

When you attempt to reinstall LSC from the support site, notice the targetted default folder that it suggest ( this would give us idea on where it is located to remove it manually / silent uninstall or using uninstaller software (hunter mode if still not showing) . I usually place the system on temporary clean boot first to end programs from running on initial start up.

 

I it always recommended that before any changes are to be made that you backup your important files for safe keep. Ensure that your machine is not infected by any 3rd party virus/ malware and sfc /scannow already is checked and passed as no integrity issue. 

 

Update us as it goes. 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

rjordan393
Paper Tape
Posts: 4
Registered: ‎07-25-2016
Location: US
Views: 386
Message 5 of 6

Re: System Diagnostics

Update:

 I made a mistake. the LSC is on the programs & features but the LSB was not. So I downloaded and installed it. But the LSC will not install. The error I get states that another program is missing for it to install and it does not say what program. I might have to re-=install windows to get this resolved. 

rjordan393
Paper Tape
Posts: 4
Registered: ‎07-25-2016
Location: US
Views: 364
Message 6 of 6

Re: System Diagnostics

Ok, I found the problem. I did a system restore back to 06/05 and there were some programs that were restored that I had uninstalled previously which was a mistake and caused the diagnostics to fail. So after the system restore, My first attempt to run the diagnostic failed. The second attempt was successful.

Thanks Spidey.

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