04-17-2019 03:14 AM
Do you still need help on this post?
I had exactly the same problem and now have a usb drive that will install cloud firmware version 126.96.36.19987 onto your ix4 and from there you can use the update firmware options on the nas to load the firmware version 188.8.131.52167.
you will loose all data on the drives when you upgrade the firmware from version 2 non cloud to 3 cloud.
I removed all the drives from the unit, labelled where they came from and then did my testing with 2x 80gb blank drives in slots 1 and 2.
got it working before diciding to move forwards with my 4x 1tb drives.
got it all working but to be honest I don't even use the cloud feature on it.