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36 Posts

05-10-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 1 of 14

H30-05 - Radeon setting host application stopped working after a Windows Update.

2017-05-16, 21:45 PM

Ever since the latest big Microsoft update, I believe called Creaters update , the Radeon settings has stopped working.

I will copy and paste the tech details from Microsoft maintance below:

Source
Radeon Settings: Host Application

Summary
Stopped working

Date
‎16/‎05/‎2017 22:24

Status
Report sent

Description
Faulting Application Path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe

Problem signature
Problem Event Name: BEX64
Application Name: RadeonSettings.exe
Application Version: 10.1.1.1682
Application Timestamp: 58fea395
Fault Module Name: StackHash_ac46
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_07_FROM_ntdll+0x00000000000A5F04
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.15063.2.0.0.768.101
Locale ID: 2057
Additional Information 1: ac46
Additional Information 2: ac462b2fd07cc853b652b5104a1cf381
Additional Information 3: 27b5
Additional Information 4: 27b5faffb4a3d7779070a861b12be661

Extra information about the problem
Bucket ID: c967b04c95f9982aa46ca34d5ea619c3 (116372907376)

 

PC deails.

Windows 10

make:Lenovo H3005

type:90BJ

model:90BJ008CUK

serial number:*******

 

Mod's Edit: Serial number removed from public view to protect owner from its unwanted use.   Additional information added to Subject line for clarity of issue.

 

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36 Posts

05-10-2017

United Kingdom of Great Britain and Northern Ireland

31 Signins

369 Page Views

  • Posts: 36
  • Registered: ‎05-10-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 369
  • Message 2 of 14

Re: H30-05 - Radeon setting host application stopped working after a Windows Update.

2017-05-17, 12:32 PM

Thank you Mod edit.

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2954 Posts

02-22-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 3 of 14

Re: H30-05 - Radeon setting host application stopped working after a Windows Update.

2017-05-17, 13:00 PM

Hello again Andrew1963,

Thanks for using the Lenovo forums.


Have you reinstalled the Video drivers for the unit?

 

Have a go at downloading the Video  and Chipset drivers for the unit from the support page.

 

Make sure to reboot after an update on the unit.

Hope this helps, let us know how you get on.


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36 Posts

05-10-2017

United Kingdom of Great Britain and Northern Ireland

31 Signins

369 Page Views

  • Posts: 36
  • Registered: ‎05-10-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 369
  • Message 4 of 14

Re: H30-05 - Radeon setting host application stopped working after a Windows Update.

2017-05-17, 14:40 PM
I have just been to the update support page. And the only update was AMD chip set drivers. So I went through the process to install that but it failed. It said System update, Unhandled Exception. ADUP Failed.
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36 Posts

05-10-2017

United Kingdom of Great Britain and Northern Ireland

31 Signins

369 Page Views

  • Posts: 36
  • Registered: ‎05-10-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 369
  • Message 5 of 14

Re: H30-05 - Radeon setting host application stopped working after a Windows Update.

2017-05-17, 14:55 PM
I have not reinstalled the video drivers for the unit. They are the most up to date drivers.
Thank you for your continued help.
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36 Posts

05-10-2017

United Kingdom of Great Britain and Northern Ireland

31 Signins

369 Page Views

  • Posts: 36
  • Registered: ‎05-10-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 369
  • Message 6 of 14

Re: H30-05 - Radeon setting host application stopped working after a Windows Update.

2017-05-17, 17:12 PM

I uninstalled the AMD software and reinstalled it with 17.4.4 as the info in the following pages:

http://support.amd.com/en-us/kb-articles/Pages/Radeon-Software-Uninstall.aspx

http://support.amd.com/en-us/kb-articles/Pages/Radeon-Software-Install.aspx

https://www.tenforums.com/tutorials/15989-turn-off-device-driver-automatic-installation-windows-10-a.html

With doing the above Radeon setting host did work again but the screen saver did not.

So Iwent through the uninstall and install again and installed 17.4.2 from

http://support.amd.com/en-us/download/apu/previous?os=Windows%2010%20-%2064

and the Radeon settings are working and the screen saver is working.

So I guess it is see how I go from here. :smileyhappy:

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36 Posts

05-10-2017

United Kingdom of Great Britain and Northern Ireland

31 Signins

369 Page Views

  • Posts: 36
  • Registered: ‎05-10-2017
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  • Message 7 of 14

Re: H30-05 - Radeon setting host application stopped working after a Windows Update.

2017-05-17, 17:32 PM
just switched off and on again, and the screen saver is not working.
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36 Posts

05-10-2017

United Kingdom of Great Britain and Northern Ireland

31 Signins

369 Page Views

  • Posts: 36
  • Registered: ‎05-10-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 369
  • Message 8 of 14

Re: H30-05 - Radeon setting host application stopped working after a Windows Update.

2017-05-17, 18:13 PM
It seems to be the case that the screen saver will not work with Radeon settings.
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36 Posts

05-10-2017

United Kingdom of Great Britain and Northern Ireland

31 Signins

369 Page Views

  • Posts: 36
  • Registered: ‎05-10-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 369
  • Message 9 of 14

Re: H30-05 - Radeon setting host application stopped working after a Windows Update.

2017-05-17, 18:37 PM
May be you will need to see this post also again now.
https://forums.lenovo.com/t5/Lenovo-E-H-K-M-Q-Y-and-ErazerX/screen-saver-not-working-on-H3005/m-p/3668770
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4308 Posts

11-18-2012

United States of America

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  • Message 10 of 14

Re: H30-05 - Radeon setting host application stopped working after a Windows Update.

2017-05-17, 18:59 PM
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