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05-07-2016

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K450e Hard Drive and Motherboard Replaced, Recovery Media not Working

2016-05-07, 15:48 PM

A routine hardware scan found errors in the hard drive and the motherboard, so I contacted Lenovo support.  They had a technician come to my house and replace the parts, then started the recovery DVDs to get the system running again.  However it failed to install!  He called Lenovo service and tried several things to get it installed, to no avail.  

 

They sent me a new set of six recovery discs, but these have now also failed.  I contacted support again and they tried to help me through several boot options to get it to work, but nothing has worked.  They have "escalated my case to the Customer Relations Office" so they can resolve my issue, but I am now worried that this is going to drag on for a very long time.  

 

Does anyone else have suggestions about how to resolve this issue?  Could my upgrade to Windows 10 be complicating this?

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04-17-2014

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Re: K450e Hard Drive and Motherboard Replaced, Recovery Media not Working

2016-05-08, 4:33 AM

Have you tried this? Try to make a USB flash drive or CD bootable, then install Windows off of it. Then, you can install the latest drivers from Lenovo support site. Let me know if this helps. 

 

https://www.microsoft.com/en-us/software-download/windows10


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

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2 Posts

05-07-2016

US

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Re: K450e Hard Drive and Motherboard Replaced, Recovery Media not Working

2016-05-09, 11:11 AM
Interesting suggestion - thanks! I will likely give this a try.

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