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9 Posts

08-22-2012

Durham, NC

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  • Message 1 of 6

Lenovo 1 Year Warranty Status appears incorrect on H430

2012-08-24, 14:03 PM

I am new to Lenovo  and  this forum...
  (Thank you to Andy for getting me started with my other problem, "H430 Recovery Disk".)

My next problem:    The  One Year Lenovo "Warranty Expiration" is not correct as displayed on the Lenovo on-line  "Warranty Status" web page.

My new Lenovo model   "H430"   machine's warranty status is listed as July 2013 on the Lenovo Warranty Status  web page.      However,   I purchased the H430 machine only 3 days ago on 21 August '12.

Background info:    By telephone,  a Lenovo rep in Atlanta told me my  "H430"  was   "idea"   branded and he  gave me a phone number for "idea"...      which connected me with Miles at the Lenovo center in the Philippines.    It was difficult to understand Miles...  but I understood him to say that I should send a "scanned" copy of the receipt by email to Lenovo.     Again,   difficult to understand but I understood Miles to give me the following email address:  Lenovopop@Lenovo.suph.com

After emailing the scanned receipt to that address,     I received a message from my Hotmail.com email provider which said something to the effect of:   
  "Warning,  your email has been  DELAYED.   You do not need to re-transmit your email"

Can anyone tell me if    "Lenovopop@Lenovo.suph.com"    is in fact the correct email address I should use to send the scanned receipt with my purchase date...    ie. to allow  the Lenovo Corporation  to correct the one year warranty status date as displayed on the  "warranty status"  web page  ?

Thank you for any insights you can offer.

/mike

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1337 Posts

12-20-2011

Malaysia

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  • Message 2 of 6

Re: Lenovo 1 Year Warranty Status appears incorrect on H430

2012-08-27, 7:20 AM
Mike,

3 days have passed since you last post this. Did the team get back to you after you sent your receipt to them? Please note that different region handles the proof of purchase differently as we have different team processing them.

Thanks.

*Non Lenovo employee*

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7 Posts

08-31-2012

Texas

5 Signins

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  • Location: Texas
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  • Message 3 of 6

Re: Lenovo 1 Year Warranty Status appears incorrect on H430

2012-09-01, 3:10 AM

I purchased a one year extension, and have gone through two tech reps with this.  The second one was saying the first one did not perform it correctly, and had to redo it.  He also said it would take up to 3 MONTHS for it to register correctly on the webpage.  That I should get an email verification in 2 days, which hasn't happened yet.  It would seem to me 3 months is a bit excessive timewise, but I don't know how they operate things here.  Just saying.

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9 Posts

08-22-2012

Durham, NC

10 Signins

83 Page Views

  • Posts: 9
  • Registered: ‎08-22-2012
  • Location: Durham, NC
  • Views: 83
  • Message 4 of 6

Re: Lenovo 1 Year Warranty Status appears incorrect on H430

2012-09-01, 13:49 PM

Thank you for the follow up...   I am sorry about not responding sooner.  For some reason it took a while between the 1st Hotmail error message which said  "my email was delayed"   until the 2nd Hotmail message which said my email with the scanned purchase receipt was  "not deliverable".       Unfortunately because of my concerns regarding obtaining warranty service on the Lenovo H430,    I have already exchanged the H430 for another computer.    So...  since I no longer own the H430 I will not be following up on obtaining the correct email address to transmit the "scanned" purchase receipt to correct the warranty status expiration date.   Thank you for taking the time to follow up on this for me.   /mike

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1337 Posts

12-20-2011

Malaysia

1523 Signins

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  • Posts: 1337
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  • Message 5 of 6

Re: Lenovo 1 Year Warranty Status appears incorrect on H430

2012-09-04, 7:07 AM
Sure. No worries.

*Non Lenovo employee*

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9380 Posts

11-27-2007

Slovakia

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  • Message 6 of 6

H430 now showing a C++ error message

2012-11-14, 20:45 PM

Andy  

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