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Blue Screen Again
Posts: 1
Registered: ‎10-03-2017
Location: AU
Message 1 of 2 (161 Views)

Seagate External harddrive not recognised on new Lenovo IdeaCentre 510 Tower PC [i7]

I have just purchased the Lenovo IdeaCentre 510 Tower PC [i7]. It came with Windows 10 Home OS. Within the set up, it asked me whether I wanted to install updates to Windows 10 - i said 'yes'. It took a good couple of hours to complete the whole set up of the desktop, but according to the log, all Windows updates appear to have been successfully installed.

 

(I mention this because I later found something on Lenovo's website about updating to Windows 10 when setting up your Lenovo for the first time - it mentioned trouble which may include the damaging or disabling of hardware? I can't seem to find this again, or else i would post a link. I think this may have been referring to upgrades to earlier windows versions rather than upgrades for Windows 10 applied to a machine which is sold with Windows 10 already installed.)

 

My desktop seems to be up and running but I have just attempted to connect my Seagate Backup Plus portable drive using the USB port and it will not recognise it (I tried this on several ports).  I can feel the Seagate working but it does not show up under My Computer or anywhere else I can see.  I have tested the USB port by inserting a regular USB pen drive and it DOES recognise this. The Seagate previously worked on my Windows Surface Pro 3 with no trouble and I have all of my files backed up on it.  Hope somebody can help me figure out what is going wrong...  Many thanks!

Support Specialist
Posts: 2,374
Registered: ‎02-22-2017
Location: GB
Message 2 of 2 (123 Views)

Re: Seagate External harddrive not recognised on new Lenovo IdeaCentre 510 Tower PC [i7]

Hello Yellowkey

Thanks for using the Lenovo forums.


Try to download the USB (If available) and Chipset drivers for the unit from the support page.

 

Make sure to reboot after an update on the unit.


Hope this helps, let us know how you get on.


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