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Customer Support for Oculus Rift S - Please Read Before Posting

2019-05-21, 11:52 AM

 Please Note that Lenovo will not be managing support for the Oculus Rift S.


For assistance with this product, please contact the Oculus Support Team at “support.oculus.com.”


Instructions for submitting an Oculus Support Request:


Visit:   https://support.oculus.com


Scroll to the bottom of the web page and choose from the list of supported languages:



Next, scroll to the top of the web page and select the product you need support for (example below)



Once you’ve selected the product, you are welcome to navigate through the self help resources (shortcut to this site is: https://support.oculus.com/rift/).



If you’d like to connect with a support agent, click “Contact the Oculus Support Team” and next click “Click here”:




Submit an email or select the “Chat with Us” option as pictured below:






Miguel Gonzalez
EMEA Consumer Technical Trainer

Lenovo Slovakia




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Re: Customer Support for Oculus Rift S - Please Read Before Posting

2019-11-29, 10:32 AM


My display is out and the oculus support doesn't want to take in warranty.

the oculus rift helmet is made by LENOVO ok

When you have the oculus support who says no support for your oculus rift s because patati patata...


How to do ? buy a new one ....no


The only solution is to disassemble the helmet


the display is made about lenovo manufacturer with the  serial code 1JBGDL53VV9163


please help me, I don't want to pay a new helmet.


From an ecological point of view we can fix things instead of throwing them away


could you give me please the display manufacturer ?






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