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Administrator
Administrator
Posts: 5,705
Registered: ‎04-19-2012
Location: SK
Views: 625
Message 1 of 2

Customer Support for Oculus Rift S - Please Read Before Posting

 Please Note that Lenovo will not be managing support for the Oculus Rift S.

 

For assistance with this product, please contact the Oculus Support Team at “support.oculus.com.”

 

Instructions for submitting an Oculus Support Request:

 

Visit:   https://support.oculus.com

 

Scroll to the bottom of the web page and choose from the list of supported languages:

 

1.png

 

Next, scroll to the top of the web page and select the product you need support for (example below)

 

2.png

 

Once you’ve selected the product, you are welcome to navigate through the self help resources (shortcut to this site is: https://support.oculus.com/rift/).

 

3.png4.png

 

If you’d like to connect with a support agent, click “Contact the Oculus Support Team” and next click “Click here”:

 

5.png

 

 

Submit an email or select the “Chat with Us” option as pictured below:

 

6.png

 

 

 

 




Miguel Gonzalez
Smart Device, Gaming & Spanish Community Leader


Lenovo Slovakia


 


 


 




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stef32
What's DOS?
Posts: 1
Registered: ‎11-29-2019
Location: FR
Views: 96
Message 2 of 2

Re: Customer Support for Oculus Rift S - Please Read Before Posting

Hi

My display is out and the oculus support doesn't want to take in warranty.

the oculus rift helmet is made by LENOVO ok

When you have the oculus support who says no support for your oculus rift s because patati patata...

 

How to do ? buy a new one ....no

 

The only solution is to disassemble the helmet

 

the display is made about lenovo manufacturer with the  serial code 1JBGDL53VV9163

 

please help me, I don't want to pay a new helmet.

 

From an ecological point of view we can fix things instead of throwing them away

 

could you give me please the display manufacturer ?

 

thanks

Stephane

 

 

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