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Paper Tape
Posts: 2
Registered: ‎01-07-2019
Location: GB
Views: 164
Message 1 of 1

Explorer no longer recognised

My Explorer was working fine, but now it's no longer recognised as a device on my computer.  The Mixed Reality Portal just says 'Connect Your Headset'.

I've tried

Changing the USB power settings to always be on.

Uninstalling the device, but when I plug the USB back in it says 'installing Lenovo Explorer' (I think), but then says that 'USB Audio' has been successfully installed and the new device is USB Audio, I no longer have the Explorer as a device


What else can I try?

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