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2 Posts

06-16-2018

United States of America

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  • Posts: 2
  • Registered: ‎06-16-2018
  • Location: United States of America
  • Views: 18
  • Message 1 of 2

Lenovo Explorer: having trouble with the Explorer controllers not working

2018-06-16, 1:53 AM

I had to wait for a Bluetooth adapter to arrive so I just accepted using the xbox controller while I waited. Checked out the headset and was pleased.

 

Three days later, I installed the BL 4.0 adapter and was able to pair both controllers. They show up as connected in the BT settings dialog box.

When I run the portal the MR controllers do not show up; only the xbox controller.

I did try everything that was suggested in the various posts.

What else is there to try? I was very excited to be getting the headset (which works fine) by without the MR controllers, it is kind of a paperweight....

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219 Posts

11-28-2017

China

375 Signins

5060 Page Views

  • Posts: 219
  • Registered: ‎11-28-2017
  • Location: China
  • Views: 5060
  • Message 2 of 2

Re: Also having trouble with the Explorer controllers not working.

2018-06-19, 5:39 AM

Hi, 

I am sorry you are having problems connecting your controllers to the device. 
These are some possible steps you could try to resolve this issue:
- Ensure that your X-box controller is turned off, or out of BT range

- Unpair your X-box controller from your PC, and try pairing your Explorer controllers again

 (If the above step do not help, try these steps below)

- Unpair your explorer controllers from your PC

- Uninstall WMR from your PC

- Factory reset your controllers using the steps below:

             1. Power off controllers by holding window button on the controller for 5-6s till lights go out.

             2. Open battery cover and press and hold the pairing button and then press and hold windows button for 15-20s. 

-restart the WMR setup process

I hope you find this information helpful. Let me know if this information helps with pairing your controllers. 

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