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Xsurfv
Blue Screen Again
Posts: 5
Registered: ‎09-24-2018
Location: RU
Views: 244
Message 1 of 9

Lenovo Explorer no image in googles

Hi. I'm from Russia, and my friends bought me LE.

But i encountered a trouble - there's no image in googles. 

I made a fresh instal of WIN10, updated all my drivers. After connecting the headset, appears WMR window. The headet tracks its position, becouse i can see all moving on monitor. 

I can't understand it's my PC problem or LE

Windows mixed reality chek screen attached

Снимок.PNG

Community Moderator
Community Moderator
Posts: 1,250
Registered: ‎09-11-2012
Location: US
Views: 132
Message 2 of 9

Re: Lenovo Explorer no image in googles

Are you using a pre-release version of windows? Does the Explorer headset show up in the device manager?

Hoov
Former Microsoft MVP - Consumer Security
SpywareHammer.com
Xsurfv
Blue Screen Again
Posts: 5
Registered: ‎09-24-2018
Location: RU
Views: 113
Message 3 of 9

Re: Lenovo Explorer no image in googles

Hi, Hoov.
I'm using last version of windows insider preview build.
I can find my headset in device manager. When i plug in the headset - opens Windows Mixed Reality portal, where the headset track its position. When i move the LE - image on the screen moves accordingly.
Community Moderator
Community Moderator
Posts: 1,250
Registered: ‎09-11-2012
Location: US
Views: 109
Message 4 of 9

Re: Lenovo Explorer no image in googles

The windows preview may be the problem. There is another user that was having similar issues, but when he did a clean install of the released version of Windows, all was well. I am not that much up on the preview versions of windows, but I will ask others that may be able to shed some light on this.

Hoov
Former Microsoft MVP - Consumer Security
SpywareHammer.com
Xsurfv
Blue Screen Again
Posts: 5
Registered: ‎09-24-2018
Location: RU
Views: 105
Message 5 of 9

Re: Lenovo Explorer no image in googles

But Mixed reality is available only in preview version,isn't it?
I'll try to do clean install of Win10 in two days and post here the results

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Community Moderator
Community Moderator
Posts: 1,250
Registered: ‎09-11-2012
Location: US
Views: 84
Message 6 of 9

Re: Lenovo Explorer no image in googles

No. I am using a released version of windows 10 and it has mixed reality. I am checking on the preview thing, As soon as I find out anything I will let you know.

 

 

Hoov
Former Microsoft MVP - Consumer Security
SpywareHammer.com
Xsurfv
Blue Screen Again
Posts: 5
Registered: ‎09-24-2018
Location: RU
Views: 54
Message 7 of 9

Re: Lenovo Explorer no image in googles

I did clean install of win10.

When i connected my headset it appears in device manager(pic related)

Снимок2.PNG

 

then opens mixed reality portal. 
Снимок.PNGI can move googles, and it makes image move accordingly, but still - got no image in headset =( 

Community Moderator
Community Moderator
Posts: 1,250
Registered: ‎09-11-2012
Location: US
Views: 48
Message 8 of 9

Re: Lenovo Explorer no image in googles

Can you run this test and let me know the results? https://www.microsoft.com/en-us/p/windows-mixed-reality-pc-check/9nzvl19n7cnc?fbclid=IwAR1mJ_NrmjZ0v...Smiley Surprised

Hoov
Former Microsoft MVP - Consumer Security
SpywareHammer.com
Xsurfv
Blue Screen Again
Posts: 5
Registered: ‎09-24-2018
Location: RU
Views: 33
Message 9 of 9

Re: Lenovo Explorer no image in googles

Снимок3.PNG

got this result

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