Re: Lenovo Explorer: problem with motion controllers pairing
Hello, I recently purchased a Dell Computer that came bundled with the Lenovo Explorer. I set up the Windows Mixed Reality and headset on December 29, 2017. Everything worked fine then. Today, January 01, 2018, I wanted to use my Explorer for VR apps and my motion controllers worked for about 10 minutes. While using the WMR Hub, I was dragging and dropping in the portal just fine until I wanted to use the Desktop in VR and attempted to log on Steam. This is where the problem began. I used the triggers and did not bring up the virtual keyboard and the tracking pad was moving places where I did not think of moving it to. I turned my controllers off thinking it would help like it did the past couple of days.
So I went on the community forums and found that one user had a similar problem that the controllers were not pairing when trying to re-sync. I did the following:
>Removed batteries and get new ones
>Turn off the controllers on the Window button for 3-5sec.
>Hold down the pairing button and then holding the Window button for about 15-20sec.
>It should have done a factory reset on the controllers
After that procedure, I attempted to re-sync my controllers....well, it still doesnt work.
I uninstall WMR and reinstall, repeated the process with the controllers as well, and still does not work. My controllers have stopped pairing. When I go to settings to check on my Bluetooth's detection, the device reads as "Input" instead of "Controller". This problem has been ongoing for hours. What should I do?
