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Lenovo Premium Care expands to 36 geographical markets!

2019-09-04, 13:18 PM

Lenovo Premium Care (global expansion)

  • Lenovo’s smarter customer care services is going global with Lenovo Premium Care, the after-sales customer care services package designed exclusively for consumer PC users when software and/or hardware questions arise that go beyond the basic warranty.
  • With just a call, email, or chat, get up to around the clock access to technicians who understand Windows OS and the stress that can be caused by confusing Wi-Fi and printer issues.
  • Launched in Asia Pacific, North America, the UK, Italy, France and other markets, Lenovo is expanding its comprehensive support and troubleshooting services to 36 total geographic markets this fall. Further EMEA markets include Germany, Austria, Switzerland, Spain, Portugal, Sweden, Norway, and Denmark—plus Israel, Czech Republic, and Slovakia, as well.

Services Pricing/Availability

  • For a Lenovo Premium Care package, pricing varies by hardware, terms (from 1 - 3 years), geographic location, distribution, and other factors. To upgrade, consumer PC users can call their local sales team, visit lenovo.com, select a plan via the Lenovo Vantage dashboard, or by scanning the eSupport QR code on their device.

Basic Warranty vs Lenovo Premium Care


Service Benefits 

Basic Warranty 

Premium Care 

Technical support through phone, chat, and email 

Business Hours 

24/7 or Extended Hours

Getting started and how-to assistance 




Hardware repair service delivery 





Single resource for software and hardware expertise2 



Comprehensive software support with collaborative 3rd party assistance2



Annual PC Health Check 




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