English Community

Special EventsLenovo @ IFA 2019
All Forum Topics
Options

1291 Posts

08-03-2011

GB

11839 Signins

299584 Page Views

  • Posts: 1291
  • Registered: ‎08-03-2011
  • Location: GB
  • Views: 299584
  • Message 1 of 1

Lenovo Premium Care expands to 36 geographical markets!

2019-09-04, 13:18 PM

Lenovo Premium Care (global expansion)

  • Lenovo’s smarter customer care services is going global with Lenovo Premium Care, the after-sales customer care services package designed exclusively for consumer PC users when software and/or hardware questions arise that go beyond the basic warranty.
  • With just a call, email, or chat, get up to around the clock access to technicians who understand Windows OS and the stress that can be caused by confusing Wi-Fi and printer issues.
  • Launched in Asia Pacific, North America, the UK, Italy, France and other markets, Lenovo is expanding its comprehensive support and troubleshooting services to 36 total geographic markets this fall. Further EMEA markets include Germany, Austria, Switzerland, Spain, Portugal, Sweden, Norway, and Denmark—plus Israel, Czech Republic, and Slovakia, as well.

Services Pricing/Availability

  • For a Lenovo Premium Care package, pricing varies by hardware, terms (from 1 - 3 years), geographic location, distribution, and other factors. To upgrade, consumer PC users can call their local sales team, visit lenovo.com, select a plan via the Lenovo Vantage dashboard, or by scanning the eSupport QR code on their device.

Basic Warranty vs Lenovo Premium Care

 

Service Benefits 

Basic Warranty 

Premium Care 

Technical support through phone, chat, and email 

Business Hours 

24/7 or Extended Hours

Getting started and how-to assistance 

 

 

✔ 

Hardware repair service delivery 

 

 

Depot 

Onsite 

Single resource for software and hardware expertise2 

 

✔ 

Comprehensive software support with collaborative 3rd party assistance2

 

✔ 

Annual PC Health Check 

 

✔ 

 

Please remember to come back and mark the post that you feel answered your question as the solution. Did you find a post helpful? You can thank the member by awarding them a Thumbs Up! Please don't ask me questions by Personal Message; questions belong in the forums.
Using Browser Search to find your answers in Lenovo and Moto Community
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete