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What's DOS?
Posts: 1
Registered: ‎07-16-2016
Location: NA
Message 1 of 3 (349 Views)

500S-13ISK Laptop (ideapad) - Machine Type 80Q2

I purchased this product on 9th July '16 and ever since i started using, i am getting frequent INTEL HD GRAPHICS ERROR,

see attached screen shot. Please suggest solution. 

Further online warranty expiry is showing 1st may 2017, why is it that warranty is not 12 months from date of purchase. 

Retired Support Specialist
Posts: 3,773
Registered: ‎12-24-2015
Location: IN
Message 2 of 3 (300 Views)

Re: 500S-13ISK Laptop (ideapad) - Machine Type 80Q2

Hi there, Ajith -


Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

A service tip has been released concerning the WVC007002 Mathematical Operations Test error message.  This is a false negative and can be ignored; it does not affect the system's functionality or performance.

 

Link to Service Tip;

https://support.lenovo.com/us/en/solutions/HT105222

 

Update us how it goes.

 

 

 

Regards,

 

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Community Moderator
Posts: 3,920
Registered: ‎11-18-2012
Location: US
Message 3 of 3 (292 Views)

Re: 500S-13ISK Laptop (ideapad) - Machine Type 80Q2


ajithpnair wrote:
<snip>

Further online warranty expiry is showing 1st may 2017, why is it that warranty is not 12 months from date of purchase. 


Welcome to the Lenovo Community ajithpnair !

 

Sorry to hear of your problem with the warranty date. With retail sales Lenovo starts the warranty on the day the retail store purchased their shipment of computers. Lenovo will then add an additional month to the warranty to compensate for the time the computer may have sat in a warehouse or on the store's shelf before being sold. In your situation the computer sat longer than expected. Not a problem. You can contact Lenovo at the website below and they will update your warranty information to the correct day you purchased it. You will have to send them a scan of your purchase receipt / invoice for proof of purchase date. Just choose your Region and select Purchase Date Update as the Request and then fill in the remaining information along with a brief explanation of the warranty date problem in the Description.

 

http://shop.lenovo.com/gb/en/services-warranty/services_registration.html



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