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spedward
Paper Tape
Posts: 5
Location: US
Views: 12,876
Message 1 of 11

Ideapad 110 slow wifi download speeds

I have and Ideapad that I received in January and the wifi download speed is less that 2Mbps while the upload speed is above 30Mbps.  I have updated all the drivers and ran the update scan tool to make sure all is up to date and according to the tool, everything is current.  All other machines in household ( including another Lenovo) have download speeds of above 30Mmbs.  I'm running the Windows 10 image that came with the machine; Windows 10 Home, version 1607, build 14393.693.  Any suggestions appreciated.

 

Thanks

 

 

Retired Support Specialist
Posts: 3,772
Location: IN
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Message 2 of 11

Re: Ideapad 110 slow wifi download speeds

Hi there, Spedward             -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

In my router settings I had to enable WMM

 

http://www.speedtest.net/my-result/4190547530

 

Also, the main reason your browsing speed is low because the computer isn't powerful enough to quickly process the packet inspection through your Antivirus. Hence kindly un-install the antivirus if there.

 

If readycom installed, remove it.

- selecting "high performance" for your computer may help you.

- If you have mcaffe, disable the firewall and/or phishing filters, or just un-install it.

- disable ipv6 connection protocol.

- run command prompt with admin privileges and type "netsh int tcp set global autotuninglevel=disabled" enter.

- open the internet connections troubleshooter by clicking the start button, and then clicking control panel. In the search box, type troubleshooter, and then click troubleshooting. Under network and internet, click connect to the internet

 

Update us how it goes.

 

 

 

 

           

Regards,

 

Tap that kudos button if I helped 
if you find a post helpful and it answers your question, please mark it as an "Accepted Solution

spedward
Paper Tape
Posts: 5
Location: US
Views: 12,763
Message 3 of 11

Re: Ideapad 110 slow wifi download speeds

wmm is enabled
anti virus is removed.   Currently no anti virus is installed.
readycom is not installed
connection troubleshooter reported no problems
wireless connection power setting is maximum performance already
disabling ipv6 seemed to make the issue worse
disabled auto-turning made no difference

Retired Support Specialist
Posts: 3,772
Location: IN
Views: 12,714
Message 4 of 11

Re: Ideapad 110 slow wifi download speeds

First of all, make sure you installed the correct drivers for your wireless adapter and is up to date.

Restart your modem.

 

Right click on the network icon and select open the network and sharing center.

In the resulting window, select "change adapter settings".

In the network connections window, select the "local area connection" for the on-board nic (or whatever it's called), then "change settings of this connection" or file>properties.

In the connection property page, uncheck the box for "internet protocol version 6 (tcp/ipv6)".

 

By the using using antivirus?

 

Also, to perform a clean boot, follow the steps below:

-  click start, type msconfig in the start search box, and then press enter.

 If you are prompted for an administrator password or for a confirmation, type the password, or click continue.

- On the general tab, click selective start up.

- Under selective start up, click to clear the load start up items check box.

- Click the services tab, click to select the hide all Microsoft services check box, and then click disable all.

- click ok.

- When you are prompted, click restart.

- After the computer starts, check if the internet speed is fine.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

spedward
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Message 5 of 11

Re: Ideapad 110 slow wifi download speeds

Did as suggested and no change in speed?  Driver is up to date:

Provider: Qualcomm Atheros Communications Inc

Date: 1/10/2017

Version: 12.0.0.295

 

No antivirus

spedward
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Message 6 of 11

Re: Ideapad 110 slow wifi download speeds

Update: borrowed a friends router and download speed is same as upload speed, >30Mbps. Both routers are configured identically, but differ on the channel used 11(my router) vs 1(other router with no problem). My router is a Verizon Actiontec MI424WR and the borrowed one is a Linksys E1200. Suggestions?
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Message 7 of 11

Re: Ideapad 110 slow wifi download speeds

The channel changing is likely your ticket.  You can't try just one channel.  The recommended channels are 1, 6 and 11.  Did you try all three?

 

The problem most likely is just wireless interference, the best thing to do in your router, is to change the wireless signal.  You can change that in the router.   Open a browser, and go to http://192.168.1.1

 

User name is admin.  And the password is most likely the serial number found on the service tag of your VZ router unless you changed it.

 

Update us how it goes.

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Melvin_r81
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Message 8 of 11

Re: Ideapad 110 slow wifi download speeds

I have a similar issue with a Lenovo 110-15ISK. Part of the problem is whether or not this laptop will work on 5 Ghz only or if it is compliant with 5Ghz and 2.4 Ghz.( There is not information on the Lenovo website to confirm if the installed adapter is dual band). I have connected to routers running on 5 Ghz and 2.4 Ghz (Tomato and DDWRT firmware.) with a lame speed test result of 5Mbps. The routers that I have on my network are Wireless "N" which means that they don't support Wireless AC natively. But the installed adapter on the Lenovo 110-15ISK is suppose to be backwards compliant, but unfornately it does not seem to be the case because the connection speed sucks and channel broadcast should not be and issue as long as the spectrum is not congested. (I have my routers set to auto)
To refute your theory that the Lenovo 110-15ISK is not powerful enogh,(factory installed OS including virus scanner running). I decided to disable the factory installed wireless adapter and installed a TP-Link USB wireless N adapter and the speed test results increased to a 40 Mbps. There is something going on with the factory installed wireless adapter or it could be driver issue. I hope someone from Lenovo can provide answers.   

igg
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Message 9 of 11

Re: Ideapad 110 slow wifi download speeds

I just posted on a similar issue I had on my new IdeaPad 510s.  I was getting 1-2 Mbps down and 30+ Mbps up.  

 

https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/SOLVED-IdeaPad-510s-Qualcomm-QCA9377-sl...

 

For me the solution was to turn off the WMM/QoS on my FIOS router.  Sounds like you are also on FIOS with an Actiontec router.  Give it a try and see if it helps.

Melvin_r81
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Message 10 of 11

Re: Ideapad 110 slow wifi download speeds

I was able to get the AC wifi running on my wireless network with the expected speed. The solution was to restore the system to factory settings with a USB drive not using the restore partition included on the HDD. Unfortunately, the process will take you at least 4 hours from downloading the required files (16GB) of data, creating the Bootable USB (system requires 16Gb; which means you have to used a 32GB at least. This was my experience because I tried 6 (16Gb USB drives) none of them work because 16Gb was not the actual size.) and of course the recovery process. I was able to use a Lan Speed Test and the speed was constant and no connection drops . It has been 24 hours since the restore and will keep testing the wireless AC adapter to see if it continues to work per manufacturer specs. No changes were made to my DD-WRT router during the test and the test was done under the same conditions. The computer was purchased on Feb 2017 and the Windows Event Log files displayed network related errors dated Oct 2016. This prompt me do down load the restore partition and not used the one on the HDD.
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