cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
rajamishra_123
Paper Tape
Posts: 1
Location: IN
Views: 300
Message 1 of 2

Issue in my lenovo laptop i.e a spot found in the screen.model-lenovo ideapad110-151BR

hello. My name is Raghavendra mishra.my mobile number is +91**********.I Purchased a laptop on 9 th of feb 2017.when i open this laptop when i reach home then i found a red pixel on the screen.then i call to support team of lenovo for DOA. After hearing me they tell to send the picture of screen to sosupport after one day they say that we cant see any pixels so i visit customer service centre at noida after diagnosing my system they send all report that they found spot on screen to lan care.after one day i received call from support team and they say your DOA request and part replacement team has been denied they say that this is a general issue.and we cant do any thing.i m very disappointed after buying this laptop because i don't expect this type of service from lenovo.I attach the pics of screen where a red spot on left upper side of screen is found. thanks&rgards Raghavendra Mishra

 

Admin note; private information edited to avoid possible abuse.

Support Specialist
Posts: 180
Location: GB
Views: 231
Message 2 of 2

Re: Issue in my lenovo laptop i.e a spot found in the screen.model-lenovo ideapad110-151BR

Hello rajamishra_123,

 

Thank you for using the forums.

 

As defined in the ISO-9241-302, 303, 305, 307:2008 standards. The defined maximum numbers of faulty pixels that are permitted for the given class of display are as follows:

Class 1 panels permit any or all of the following:

1 full bright (“stuck on white”) pixel

1 full dark (“stuck off”) pixel

2 single or double bright or dark sub-pixels

3 to 5 “stuck on” or “stuck off” sub-pixels (depending on the number of each)

  
You can try JScreenfix this may help to unstick any stuck pixels you may have.

If your unit has more than the maximum number of faulty pixels that are permitted then Lenovo should be able to book your unit in for a repair.

 

 If these steps do not work or you would like more info on this issue you can call your local Lenovo support line. Below is the link to the phone list where you can find these numbers

 

Hope this help you and let us know how you get on


=====================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Top Kudoed Authors