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12 Posts

07-13-2016

US

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  • Posts: 12
  • Registered: ‎07-13-2016
  • Location: US
  • Views: 181
  • Message 1 of 1

Lenovo Edge 2 - Windows Crashing

2016-07-29, 4:26 AM

I have a Lenovo edge 2 with windows 10.

 

The problem: Randomly my screen goes black with the LED light still on. Sound goes off as well and mouse does not appear. Seems like its crashing. Happens about 2-3 times in a span of 4-5 hours.

 

When I check my system event log, around the time of the crash I have 1 error and 1 warning  1 second apart as follows:

 

ERROR: A timeout was reached (30000 milliseconds) while waiting for the FontCache3.0.0.0 service to connect.

 

WARNING: The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

 

I also get a "could not reconnect to all network drivers" message at start-up which may or may not be related.

 

Could this be malware?? Anyone know how to fix it? Thank you.

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