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04-05-2018

AU

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Lenovo Flex 5 - Warranty Claim

2018-04-05, 6:18 AM

Hi All,

 

I stay in Australia. 

 

I recently bought a Flex 5 from USA and it is still under warranty.

 

last month it crashed and is not powering on since. I contacted the Lenono Aus site and they advised me they don't have spare parts for this model with them and i have to contact the US team to get my laptop serviced.

 

Can is ship my laptop to US for repair, do they support this etc..

 

What are are my options here.

 

Can someone helpme with this.

 

Regards,

Ashwin

 

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9938 Posts

11-30-2015

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Re: Lenovo Flex 5 - Warranty Claim

2018-04-05, 14:56 PM

Hi Ashwin_CT,

 

Welcome to the Community Forums.

 

It would best to have the machine sent to US for diagnostics and repair. 

 

In cases I have seen similar to your scenario, if you have a friend/ relative that you can authorize then you can send it to them and use their shipping address in the US. Take note that shipping is handled by the user from and back to Au, OEM would cover depot to US address.

 

You can call in 877-453-6686  24/7 or chat within businesss hours (change the language and flag to US on top) .

 

Hope this helps answer your query.

 

Regards



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2 Posts

04-05-2018

AU

2 Signins

32 Page Views

  • Posts: 2
  • Registered: ‎04-05-2018
  • Location: AU
  • Views: 32
  • Message 3 of 3

Re: Lenovo Flex 5 - Warranty Claim

2018-04-06, 2:20 AM

Thanks for you suggestion,

 

Will try to get the laptop shipped to US.

 

Regards,

Ashwin

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