03-23-2017 07:49 AM
So 2 days ago I was using the laptop for some course work, I then went asleep for maybe 2 hours and when I woke up I was unable to use the touchpad or kyboard.
Now I had this issue before but it seemed to fix itself after a day or two.
So far I have reset the computer while keeping all my own files, updated, deleted, reinstalled the drivers multiple times, removed the keypad to ensure the ribbon wasn't loose etc etc.
I have since been able to get the touchpad to work by messing with the drivers but the keyboard remains the same. I oticed I am able to use it when either the laptop is held at an angle or if the screen if opened up almost flat.
I'm guessing this is a driver issue but I can't for the life of me figure out how to resolve this. The laptop is a few years old so no warranty. I've done a lot of reading online about this issue and it seems many people have had the same problem but no posts gave me any real solution.
Any help is very much appreciated. I relly don't know what to do now.
03-23-2017 09:41 AM
Hi DanielKing ,
Welcome to the Community Forums.
Would an external usb mouse and keyboard work?
This would allow us to isolate mechanical issue as you have described that changing screen angle would allow devices to work.
Update us how it goes.
03-23-2017 11:05 AM
Unfortunately I don't have access to an external keyboard at the moment.
I really don't think this is a hardware issue seeing as the touchpad now works fine after reinstalling the driver the both the keyboard and touchpad stopped working at the sme time.
Also from previous posts on these forums it appears this is a common issue with this model laptop.
In the past hour or so the keyboard has started working again only to fault again after perhaps 2 or 3 minutes.
It's very frustrating as you can imagine.
03-23-2017 11:31 AM
Hi DanielKing ,
Since you already done windows rset , try backing your files to a different location and check for option of simply using the factory One Key Recovery via Novo button to full reset.
This would isolate the issue as it would restore factory image with certified drivers.
Other than this, booting on a live media to test keyboard and touchpad functionality can be done.
Running the machine on safe mode will utilize basic drivers too.
Update us how things goes best for you.