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What's DOS?
Posts: 1
Registered: ‎03-27-2017
Location: GB
Message 1 of 2 (1,275 Views)

Lenovo Ideapad 310 - Wifi problems

[ Edited ]

Hi

 

I was unfortunate enough to buy a Lenovo laptop for the first time two weeks in Kuala Lumpur. It wasnt too long before I realised that the laptop had a serious problem with the Wifi. The internet connection either runs very slowly or not at all, i'm using my old trusty HP laptop at the moment and there are no problems at all, even my cheapo smartphone works better than the Lenovo.

 

The model is Ideapad 310-14IKB

Model name 80TU

S/N ********

 

After a little research(wish I did it before I purchased) I found out that the older Ideapad 310 is plagued by bad Wifi, but it shoudn't affect the new models, this laptop says it was manufactured on 18/12/2016.

 

Two years international warranty came with the device, so I am planning to visit Lenovo when I return home.

 

In the meantime is there any quick fix for this? It's driving me mad.

 

Thanks

 

Mod's Edit: Serial number removed from public view to protect owner from its unwanted use.

 

Support Specialist
Posts: 2,088
Registered: ‎02-22-2017
Location: GB
Message 2 of 2 (1,215 Views)

Re: Lenovo Ideapad 310 - Wifi problems

Hello unhappyperson

Thanks for using the Lenovo forums.

As far as I know, UK Lenovo support no longer do international warranty repairs for units purchased after March 2016, as there have been a lot of issues with parts not being available for them.

 

But you would need to get the support`s exact statement on this. They will likely request you to contact unit`s country of origin.

 

Try to download the WiFi and Chipset drivers for the unit from the support page.

Make sure to reboot the unit after any updates.

 

Hope this helps, let us know how you get on.


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