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yvonne9950
Paper Tape
Posts: 1
Location: US
Views: 886
Message 1 of 3

Lenovo Ideapad 500-15ISK battery

My battery seems to charge very slowly when connected to AC and when I unplug I lose power in less than 20 minutes and the diagnostic says battery is in "Fair" condition and only charging at 41.38% of its original full charge capacity.  When I called customer service since I am still under warranty, they just said I could send in the laptop for repair which takes about 7 business days or go to a Best Buy for the GeekSquad to repair.  I went to Best Buy, but the Geek Squad said they would have to send it off for 13 days so none of this was helpful as this is my only laptop and I need it daily so to send it off for 7 business days would be difficult.  Are there any other options for repair that reduce the time significantly?  I can't believe Lenovo doesn't offer overnight shipping to expedite the process

 

 

SNOWTWINS
What's DOS?
Posts: 1
Location: US
Views: 802
Message 2 of 3

Re: Lenovo Ideapad 500-15ISK battery

I have this same problem...only mine says 26%. They gave me the same options!!! I have only used this computer for 4 months. Obviously, this is a recurring problem. 

leandrohenriq
Paper Tape
Posts: 4
Location: BR
Views: 454
Message 3 of 3

Re: Lenovo Ideapad 500-15ISK battery

I have the same problem. I'm from Brazil, and here don't have battery to buy.

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