07-30-2017 06:19 AM
I am totally disappointed in Lenovo's customer support.
My lenovo 710s was bought less than 1 year ago (as of 10/6/2017, when I sent it in for repairs) and had 2 years warranty (1+1 year of extended warranty).
I sent my laptop for repair due to a white spot issue on the monitor, affecting viewing of webpages and videos. However, the laptop was returned after 3 weeks without any fixes/repairs, as Lenovo claimed that it was a cosmetic issue. I wrote a message on their customer care website on 3/7/2017. However, they ignored me and there was no reply to date.
I thought Lenovo is a reliable and popular brand. However, it turned out to be a horrible decision, much to my dismay!