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3 Posts

07-30-2017

Singapore

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  • Posts: 3
  • Registered: ‎07-30-2017
  • Location: Singapore
  • Views: 54
  • Message 1 of 1

Lenovo Ideapad 710S. Lenovo refuse to fix white spot despite laptop being under warranty

2017-07-30, 13:19 PM

I am totally disappointed in Lenovo's customer support. 

My lenovo 710s was bought less than 1 year ago (as of 10/6/2017, when I sent it in for repairs) and had 2 years warranty (1+1 year of extended warranty). 

I sent my laptop for repair due to a white spot issue on the monitor, affecting viewing of webpages and videos. However, the laptop was returned after 3 weeks without any fixes/repairs, as Lenovo claimed that it was a cosmetic issue. I wrote a message on their customer care website on 3/7/2017. However, they ignored me and there was no reply to date. 

 

I thought Lenovo is a reliable and popular brand. However, it turned out to be a horrible decision, much to my dismay! 

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