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01-27-2017

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Lenovo Ideapad MIIX 700-12ISK - Movies & TV app shows black screen

2017-02-19, 17:48 PM

Hello

 

On my brand new Lenovo Ideapad MIIX 700-12ISK with Windows 10, Movies & TV will show the black screen ,with infinte loading animation in the center of the screen, no matter of what file I'm trying to play to.

Does anyone have a solution on this?

The drivers are up-to-date.

 

Thank you

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3811 Posts

12-24-2015

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Re: Lenovo Ideapad MIIX 700-12ISK - Movies & TV app shows black screen

2017-02-20, 8:04 AM

Hi there, Marius          -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You could use the System Restore feature to get your computer back the time when it worked.

This indeed could be the actions by a virus or it’s a form of malware, Download a program called Malwarebtyes then run a full scan.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
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13 Posts

01-27-2017

US

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  • Posts: 13
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Re: Lenovo Ideapad MIIX 700-12ISK - Movies & TV app shows black screen

2017-02-20, 14:38 PM
I performed system restore - still not ok. Actually I have never run Movies & TV before. I am not sure if it was working since the day 1. The laptop is quite new.
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3811 Posts

12-24-2015

IN

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Re: Lenovo Ideapad MIIX 700-12ISK - Movies & TV app shows black screen

2017-02-21, 6:26 AM

Please click here for better understading.

 

Update us how it goes.

 

 

 

 

Regards,         

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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13 Posts

01-27-2017

US

18 Signins

226 Page Views

  • Posts: 13
  • Registered: ‎01-27-2017
  • Location: US
  • Views: 226
  • Message 5 of 6

Re: Lenovo Ideapad MIIX 700-12ISK - Movies & TV app shows black screen

2017-02-21, 21:18 PM

Thank you for your link, but I installed VLC Player and I am able to see/play all my video files. "Movies & TV" app is still NOK.

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3811 Posts

12-24-2015

IN

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  • Posts: 3811
  • Registered: ‎12-24-2015
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Re: Lenovo Ideapad MIIX 700-12ISK - Movies & TV app shows black screen

2017-02-22, 9:29 AM

If you still have problem, I would recommend contacting Lenovo service centres for further assistance.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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