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06-30-2018

IL

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Lenovo ideapad 330 - Touchpad not working after windows 10 update

2018-06-30, 19:57 PM

Hi

 

After regular windows 10 update today, the touchpad stopped partially working.

 

For example, scrolling with 2 fingers or zoom in/out are not working any more from the touchpad.

 

How can I solve this problem?

 

Thanks

Solved! See the solution
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222 Posts

06-16-2018

PH

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Re: Lenovo ideapad 330 - Touchpad not working after windows 10 update

2018-07-01, 14:00 PM
Reinstall the Touchpad Driver.

See if it works.

If not system restore will do.
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1 Posts

08-19-2018

US

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Re: Lenovo ideapad 330 - Touchpad not working after windows 10 update

2018-08-19, 19:21 PM

I have the same issue.  Recent Windows 10 update and the scrolling feature stopped working.  I tried a few of the written recommendations, to no avail.  Reinstalling the Lenovo Touchpad driver did not work either.  On a whim I tried the following:

 

Open the Device Manager by typing "device manager" in the Settings search box and selecting from the menu.

 

Double click the "Mice and other pointing devices"

 

Then single click on "Synaptics pointing device" to highlight it

 

Select Action in the Menu line to get a drop down list.

 

Choose update driver and allow the software to update.

 

Once I did this, my touchpad scrolling feature reactivated.

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1 Posts

09-23-2018

BR

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Re: Lenovo ideapad 330 - Touchpad not working after windows 10 update

2018-09-23, 0:26 AM

Hello
I´ve faced the same problem, and I updated the drive as per Jerry has suggested.
The issue was fixed and now the touchpad is performing perfectly.
Thank you all!

:smileywink:

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1 Posts

09-26-2018

US

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Re: Lenovo ideapad 330 - Touchpad not working after windows 10 update

2018-09-26, 14:31 PM

I tried both of these processes and my touchpad is still not scrolling as it once did prior to the most recent windows 10 update.  It can barely scroll when the left button is held down.  It no longer responds to any of the prior touch features other than operating as a normal point and click mouse which is frustrating.  

 

However, after I accomplished the driver update when going to events I get this message in the details of events

"Device HID\SYNA2B49&Col01\5&2f139fcb&1&0000 requires further installation."

 

I have tried to redo the driver update but it recognizes that the most recent and up-to-date driver is installed.  I will attempt to uninstall the driver and reinstall once I return home this evening when a usb mouse connected.  Will post an update with what I find.

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1 Posts

09-29-2018

US

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Re: Lenovo ideapad 330 - Touchpad not working after windows 10 update

2018-09-29, 15:26 PM

I searched

device manager then went to

mice and other pointing devices opened

synaptics pointing device properties clicked on the tab Driver then clicked on

roll back driver

uninstalled driver

Restart my computer then went back into

device manager and clicked install driver

woeked!!! 

0 person found this solution to be helpful.

This helped me too

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11 Posts

09-29-2018

US

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Re: Lenovo ideapad 330 - Touchpad not working after windows 10 update

2018-09-29, 22:06 PM
Usually that kind of thing is just a matter of windows finding the right driver, or of device settings/config after driver installs. DUMPING THE BLOATWARE helps out alot too!! :)
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2 Posts

10-23-2018

US

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Re: Lenovo ideapad 330 - Touchpad not working after windows 10 update

2018-10-23, 3:15 AM

THANK YOU! You're a godsend.

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2 Posts

10-23-2018

US

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Re: Lenovo ideapad 330 - Touchpad not working after windows 10 update

2018-10-23, 3:17 AM

The same steps worked for me!

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5 Posts

12-13-2018

AT

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  • Message 10 of 17

Re: Lenovo ideapad 330 - Touchpad not working after windows 10 update

2018-12-16, 6:12 AM

hi,

 

had the same problem after installing the newest driver with device manager.

 

i downloaded the latest driver manualy. then i deinstalled (deleted) "elan pointing device" in device manager. then i installed the file i downloaded before.

 

worked for me!

 

link to drivers: https://pcsupport.lenovo.com/ec/en/products/laptops-and-netbooks/300-series/330-15arr/downloads

 

ideapad 330 15 arr / ryzen 7 / vega 10

 

 

kind regards

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